IT Admin

Helpware; Orlando, Northern (FL, KY); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Helpware is seeking an IT Specialist in Orlando, FL to provide basic on-site and remote support for hardware, software, and networking. You will diagnose user issues, train users, and escalate to senior staff as needed.

The role requires experience in a BPO environment, desktop support, and strong problem-solving skills across Windows, macOS, and ChromeOS. O365 and Google Workspace proficiency, plus solid communication, are essential.

Qualifications

• Associate’s degree in Computer Science or Information Technology.
• Experience in a BPO environment.
• Desktop support or IT help desk experience.
• Proficiency researching and troubleshooting complex problems.
• Familiarity with Windows, MacOS and ChromeOS.
• Experience with O365 and Google Workspace Enterprise.
• Strong written and verbal communication and customer service skills.
• CompTIA (A+, Network+, Server+ and Security+) certifications are a plus but not required.

Responsibilities

• Install and configure hardware, maintain inventory in real-time.
• Troubleshoot problems and document resolutions for computers and software.
• Install and configure OS and software; track licenses.
• Asset management and real-time software/hardware inventory.
• Provide on-site support and end-user problem management.
• Coordinate with supervisors on new systems and upgrades.
• Perform other duties as assigned.

Skills

Desktop & IT Support

Customer service

Troubleshooting

Communication

Education

Associate’s degree in Computer Science or Information Technology

CompTIA A+ / Network+ / Server+ / Security+ certificates

Tools

O365

Google Workspace

Windows

macOS

ChromeOS

Job description

IT Specialist | Location: Orlando, FL

About Us:

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Position Overview:

This position provides basic technical on-site and remote support including diagnosis of user problems related to specific supported hardware, software, and networking services provided by the IT department. Reporting directly to the Director of Technology Operations, this position serves as the first point of contact troubleshooting, technology training, and new technology needs and facilitates the next level of support personnel for issues he/she cannot individually resolve.

Primary Responsibilities:

• Install and configure new hardware, maintain existing hardware, and track hardware inventory in real-time.
• Problem recognition, research, isolation, resolution and follow up for all computers and software.
• Operating system and software installation and configuration and maintain an accurate software license tracking system in real-time.
• Asset management - responsible for tracking desktop hardware and software inventory in real-time.
• On-site support - participate in end-user support and problem management for all areas of the IT infrastructure.
• Coordinate with supervisors to provide high-quality support for new systems, projects and upgrades.
• Other duties as assigned.

Qualifications:

• Experience in a BPO environment
• Desktop Support or IT Help Desk experience
• Proficiency researching and troubleshooting complex problems and errors
• Demonstrated ability with basic networking and telephony
• Demonstrated ability to research, plan, document, and execute complex tasks/projects
• Excellent written and oral communication skills
• Excellent interpersonal and customer service skills
• Excellent work ethic and dedication
• Associate’s (or equivalent) degree in Computer Science or Information
• Technology from a technical school OR equivalent combination of education
• and experience
• CompTIA (A+, Network +, Server+ and Security+ certifications and/or Microsoft
• Certified IT Professional (MCITP) are a plus but not required
• Experience with multiple operating systems including Windows, MacOS and
• ChromeOS
• Experience with O365 and Google Workspace Enterprise
• Familiarity or experience with common security frameworks for SOC2 or ISO 27001