IT Helpdesk Support Specialist

Vertisystem (A MOURI Tech Company); Los Angeles (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Vertisystem (A MOURI Tech Company) in Los Angeles seeks an IT Technical Aid to provide basic IT support under supervision, handling routine tasks, assisting IT staff, and helping with printers and hardware.

You will identify, log, and help resolve incidents, document procedures, and collaborate with Tier-2/Tier-3 teams during high-volume Go-Live periods; prior ticketing system experience preferred.

Qualifications

• 2 years of clerical experience in an information systems environment.
• 3 years of Tier-1 service desk, technical support, or enterprise application support experience.
• 3 years experience with incident management, ticket documentation, prioritization, and escalation.
• 3 years experience supporting a system implementation or system transition.

Responsibilities

• Provide basic IT support to systems customers and staff.
• Identify, track, document, research, and resolve issues; escalate as needed.
• Assist in installation, configuration, maintenance and troubleshooting of IT devices.
• Work with printers and related equipment; lift up to 20 pounds.

Skills

Customer service

Decision making

Organizational awareness

Problem solving

Oral communication

Troubleshooting hardware

Troubleshooting software

Tools

Cherwell

ServiceNow

Job description

Vertisystem (A MOURI Tech Company) in Los Angeles seeks an IT Technical Aid to provide basic IT support under supervision, handling routine tasks, assisting IT staff, and helping with printers and hardware.

You will identify, log, and help resolve incidents, document procedures, and collaborate with Tier-2/Tier-3 teams during high-volume Go-Live periods; prior ticketing system experience preferred.