IT Helpdesk Specialist – Windows & Networking Support

Check Point Software; San Francisco (CA); On-site; USD 33,000 - 40,000; Full time

Job summary

Check Point Software is hiring for a first-line IT helpdesk professional in San Francisco. You will provide support via phone, email, chat, and in-person, triaging incidents and guiding users through hardware and software issues to resolution.

Ideal candidates have strong Windows support experience, TCP/IP knowledge, and the ability to explain technical concepts to non-technical users. You’ll work in a fast-paced environment, with opportunities to grow in a security-focused team.

Qualifications

• Some experience with Microsoft Windows support (10/11 Server 2012/2019).
• PC/network connectivity knowledge (Ethernet, TCP/IP).
• Proven experience working in a helpdesk or technical support role.
• Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
• Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and strong commitment to delivering high-quality support.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Advanced troubleshooting capabilities.
• Multi-tasking skills.
• Mac OS X and Linux knowledge – an advantage.

Responsibilities

• Provide first-line technical support to end-users via various communication channels, including phone, email, chat, or in-person.
• Respond to user inquiries, troubleshoot hardware and software issues, and provide resolutions within established service level agreements (SLAs).
• Identify, diagnose, and resolve technical problems related to computer systems, software applications, network connectivity, and other IT-related equipment.
• Assist users in setting up and configuring workstations, printers, peripherals, and other IT devices.
• Document and maintain accurate records of reported incidents, inquiries, and solutions in the helpdesk ticketing system.
• Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.

Skills

Windows support

TCP/IP

Helpdesk experience

Hardware knowledge

Operating systems

Network troubleshooting

Mac OS X

Linux

Excellent communication

Job description

Check Point Software is hiring for a first-line IT helpdesk professional in San Francisco. You will provide support via phone, email, chat, and in-person, triaging incidents and guiding users through hardware and software issues to resolution.

Ideal candidates have strong Windows support experience, TCP/IP knowledge, and the ability to explain technical concepts to non-technical users. You’ll work in a fast-paced environment, with opportunities to grow in a security-focused team.