Cybersecurity Helpdesk Specialist

Check Point Software Technologies; San Francisco (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Disability coverage

Life insurance

Stock awards

Employee stock purchase plan

Job summary

Check Point Software Technologies is seeking an IT Helpdesk Specialist in San Francisco to provide first-line support, troubleshoot hardware/software, and ensure quick resolutions within SLAs. You will configure workstations and printers, document issues, and contribute to knowledge bases.

The role emphasizes strong communication, customer focus, and the ability to work independently in a fast-paced environment. US work eligibility is required.

Qualifications

• Experience providing Windows support (10/11, Server 2012/2019).
• Solid PC/network connectivity knowledge (Ethernet, TCP/IP).
• Proven helpdesk/technical support experience.
• Strong hardware, software, OS, and network troubleshooting skills.
• Excellent verbal and written communication, able to explain tech clearly.
• Customer-focused attitude and commitment to high-quality support.
• Ability to work independently and prioritize in a fast-paced environment.
• Advanced troubleshooting capabilities.
• Mac OS X and Linux knowledge is a plus.
• Must be eligible to work in the United States without sponsorship.

Responsibilities

• Provide first-line technical support to end-users via call, email, chat, or in-person.
• Troubleshoot hardware and software issues and resolve within SLAs.
• Identify, diagnose, and resolve IT problems affecting systems and connectivity.
• Assist users in setting up and configuring workstations, printers, and peripherals.
• Document incidents and solutions in the helpdesk system.
• Develop knowledge base articles and user guides for self-help.

Skills

Windows support

Network connectivity

Helpdesk experience

Hardware & software knowledge

Communication skills

Customer-focused

Independent work

Advanced troubleshooting

Mac OS X / Linux knowledge

Job description

Check Point Software Technologies is seeking an IT Helpdesk Specialist in San Francisco to provide first-line support, troubleshoot hardware/software, and ensure quick resolutions within SLAs. You will configure workstations and printers, document issues, and contribute to knowledge bases.

The role emphasizes strong communication, customer focus, and the ability to work independently in a fast-paced environment. US work eligibility is required.