Helpdesk Specialist

Check Point Software Technologies Ltd.; San Francisco (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Disability coverage

Stock awards & ESPP

Job summary

Check Point Software Technologies Ltd. is seeking an experienced IT Helpdesk/Support specialist in San Francisco to provide first-line technical support to end-users across phone, email, chat, or in person and to quickly resolve hardware and software issues within defined SLAs.

You will diagnose problems related to computers, networks, and peripherals, assist with setting up workstations and printers, and document incidents in the ticketing system to ensure accurate history.

Qualifications

• Experience in a helpdesk or technical support role.
• Strong knowledge of hardware, software, operating systems and network troubleshooting.
• Excellent verbal and written communication.
• Eligibility to work in the United States without sponsorship.
• Mac OS X or Linux knowledge is a plus.

Responsibilities

• Provide first-line technical support to end-users via phone, email, chat, or in-person.
• Respond to inquiries and troubleshoot hardware and software issues within established SLAs.
• Diagnose and resolve issues related to computers, software, networks, and peripherals.
• Assist users in setting up and configuring workstations and printers.
• Document incidents and solutions in the helpdesk system.
• Develop knowledge base articles and user guides to facilitate self-help.

Skills

Windows support

Networking basics

Customer communication

Troubleshooting

Multi-tasking

Job description

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

• Provide first-line technical support to end-users via various communication channels, including phone, email, chat, or in-person.
• Respond to user inquiries, troubleshoot hardware and software issues, and provide resolutions within established service level agreements (SLAs).
• Identify, diagnose, and resolve technical problems related to computer systems, software applications, network connectivity, and other IT-related equipment.
• Assist users in setting up and configuring workstations, printers, peripherals, and other IT devices.
• Document and maintain accurate records of reported incidents, inquiries, and solutions in the helpdesk ticketing system.
• Develop and maintain knowledge base articles, user guides, and FAQs to facilitate self-help and user education.

• Some experience with Microsoft Windows support (10/11 Server 2012/2019).
• PC/network connectivity knowledge (Ethernet, TCP/IP).
• Proven experience working in a helpdesk or technical support role.
• Strong knowledge of computer hardware, software applications, operating systems, and network troubleshooting.
• Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and strong commitment to delivering high-quality support.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Advanced troubleshooting capabilities.
• Multi-tasking skills.
• Customer orientation and great communication skills.
• Mac OS X ,Linux knowledge - an advantage.
• Customer orientation and great communication skills.
• Must be eligible to work inthe United Stateswithout sponsorship from an employer now or in the future.

EOE M/F/Veterans/Persons with disability

The wage range for this position takes into consideration a variety of factors in determining your pay. We'll consider your location, experience, certifications, and other business and organizational needs. The wage disclosure has not been adjusted for applicable geographic differentials associated with the location at which this position may be filled. A reasonable estimate of the current base wage range for this role is $24/hr - $29/hr. In addition to the base compensation, certain roles are eligible for additional compensation, including an annual bonus or sales incentive based on revenue or utilization, depending on the terms of the plan and the employee’s role. These awards are allocated based on individual performance. Benefits/perks listed here may vary depending on the nature of your employment with Check Point Software Technologies and the country/state where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, stock awards and an employee stock purchasing plan.