Global Cybersecurity Helpdesk Engineer

Check Point Software Technologies Ltd.; San Francisco (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Disability coverage

Stock awards & ESPP

Job summary

Check Point Software Technologies Ltd. is seeking an experienced IT Helpdesk/Support specialist in San Francisco to provide first-line technical support to end-users across phone, email, chat, or in person and to quickly resolve hardware and software issues within defined SLAs.

You will diagnose problems related to computers, networks, and peripherals, assist with setting up workstations and printers, and document incidents in the ticketing system to ensure accurate history.

Qualifications

• Experience in a helpdesk or technical support role.
• Strong knowledge of hardware, software, operating systems and network troubleshooting.
• Excellent verbal and written communication.
• Eligibility to work in the United States without sponsorship.
• Mac OS X or Linux knowledge is a plus.

Responsibilities

• Provide first-line technical support to end-users via phone, email, chat, or in-person.
• Respond to inquiries and troubleshoot hardware and software issues within established SLAs.
• Diagnose and resolve issues related to computers, software, networks, and peripherals.
• Assist users in setting up and configuring workstations and printers.
• Document incidents and solutions in the helpdesk system.
• Develop knowledge base articles and user guides to facilitate self-help.

Skills

Windows support

Networking basics

Customer communication

Troubleshooting

Multi-tasking

Job description

Check Point Software Technologies Ltd. is seeking an experienced IT Helpdesk/Support specialist in San Francisco to provide first-line technical support to end-users across phone, email, chat, or in person and to quickly resolve hardware and software issues within defined SLAs.

You will diagnose problems related to computers, networks, and peripherals, assist with setting up workstations and printers, and document incidents in the ticketing system to ensure accurate history.