IT Helpdesk Specialist: Windows, M365 & Networking

Agupdate; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Confidential in New Orleans, LA is seeking an IT Assistant/Helpdesk to diagnose and resolve hardware, software, and connectivity issues. The role requires experience with Microsoft 365, Windows 11, and user account management across Active Directory, Intune, and Entra ID.

Responsibilities include email administration, setting up user profiles, and supporting audio/video conferencing tools such as Zoom, Teams, RingCentral, and WebEx, with a focus on clear communication to non-technical users.

Qualifications

• Experience diagnosing hardware, software, and connectivity issues.
• Proficient with Microsoft 365 and Windows 11.
• Email administration and conferencing systems knowledge.

Responsibilities

• Provide IT support to users in a law firm environment.
• Troubleshoot hardware, software, and network issues.
• Manage accounts in Active Directory, Intune, and Entra ID.
• Assist with email and video conferencing tools.

Skills

Hardware diagnosis

Software troubleshooting

Microsoft 365

Office Suite

Windows 11

Networking basics

Active Directory

Intune

Entra ID

User support

Email administration

Video conferencing tools

Tools

Zoom

Teams

RingCentral

WebEx

Job description

Confidential in New Orleans, LA is seeking an IT Assistant/Helpdesk to diagnose and resolve hardware, software, and connectivity issues. The role requires experience with Microsoft 365, Windows 11, and user account management across Active Directory, Intune, and Entra ID.

Responsibilities include email administration, setting up user profiles, and supporting audio/video conferencing tools such as Zoom, Teams, RingCentral, and WebEx, with a focus on clear communication to non-technical users.