IT Assistant/Helpdesk

Agupdate; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Confidential in New Orleans, LA is seeking an IT Assistant/Helpdesk to diagnose and resolve hardware, software, and connectivity issues. The role requires experience with Microsoft 365, Windows 11, and user account management across Active Directory, Intune, and Entra ID.

Responsibilities include email administration, setting up user profiles, and supporting audio/video conferencing tools such as Zoom, Teams, RingCentral, and WebEx, with a focus on clear communication to non-technical users.

Qualifications

• Experience diagnosing hardware, software, and connectivity issues.
• Proficient with Microsoft 365 and Windows 11.
• Email administration and conferencing systems knowledge.

Responsibilities

• Provide IT support to users in a law firm environment.
• Troubleshoot hardware, software, and network issues.
• Manage accounts in Active Directory, Intune, and Entra ID.
• Assist with email and video conferencing tools.

Skills

Hardware diagnosis

Software troubleshooting

Microsoft 365

Office Suite

Windows 11

Networking basics

Active Directory

Intune

Entra ID

User support

Email administration

Video conferencing tools

Tools

Zoom

Teams

RingCentral

WebEx

Job description

#### IT Assistant/Helpdesk at Confidential# IT Assistant/HelpdeskConfidentialNew Orleans, LAFull-timeInformation Services / Technology (IT)Posted on September 13, 2026IT Assistant/Helpdesk\\* Ability to diagnose and resolve hardware, software, and connectivity issues\\* Experience with Microsoft 365 / Office Suite\\* Experience with Windows 11 operating system, system settings, and user profiles\\* Understanding of computer networking fundamentals and basic network troubleshooting\\* Active Directory, Intune, and Entra ID account management\\* Ability to explain technology to non-technical users\\* Law firm technology experience (preferred)\\* Email administration and troubleshooting\\* Familiarity with audio and video conferencing systems (Zoom, Teams, RingCentral, WebEx)\\* Organization and documentation skillsEmail resume to [e-mail]