Help Desk Lead: Cloud & 365 Support Pro

Resolve Tech Solutions, LLC; Town of Texas (WI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Resolve Tech Solutions, LLC is seeking an L1 Help Desk Lead to provide initial technical support for issues related to Microsoft 365, account access, and devices. This position involves troubleshooting and managing service requests through various platforms including Active Directory and ServiceNow.

The ideal candidate will have at least 1 year of IT support experience, possess strong customer service skills, and demonstrate eagerness to learn in a fast-paced MSP environment.

Qualifications

• 1+ year of IT Help Desk or technical support experience.
• Familiarity with Active Directory, Microsoft 365, and ServiceNow.
• Strong communication and customer service skills.

Responsibilities

• Serve as the initial point of contact for end-user technical issues.
• Troubleshoot account issues in Active Directory.
• Provide basic support for Microsoft 365 applications.

Skills

Technical support experience

Customer service skills

Active Directory knowledge

Microsoft 365 familiarity

ServiceNow experience

Tools

ServiceNow

Microsoft 365 Admin Center

Active Directory

Job description

Resolve Tech Solutions, LLC is seeking an L1 Help Desk Lead to provide initial technical support for issues related to Microsoft 365, account access, and devices. This position involves troubleshooting and managing service requests through various platforms including Active Directory and ServiceNow.

The ideal candidate will have at least 1 year of IT support experience, possess strong customer service skills, and demonstrate eagerness to learn in a fast-paced MSP environment.