IT Helpdesk Specialist — Diagnostics, 365 & Networking

Clay Today; New Orleans (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Confidential in New Orleans, LA is seeking an IT Assistant/Helpdesk to diagnose and resolve hardware, software, and connectivity issues while supporting end users across the firm. You will manage Microsoft 365, email, and user profiles, and assist with conferencing platforms.

The role requires strong communication skills to explain technology to non-technical staff and familiarity with AD/Intune/Entra ID account management. Law firm tech exp is a plus.

Qualifications

• Diagnose and resolve hardware, software, and connectivity issues.
• Experience with Microsoft 365 / Office Suite.
• Ability to explain technology to non-technical users.
• Law firm technology experience preferred.

Responsibilities

• Provide IT helpdesk support to users.
• Assist with email administration and troubleshooting.
• Support and troubleshoot audio/video conferencing setups (Zoom, Teams, RingCentral, WebEx).

Skills

Hardware troubleshooting

Software troubleshooting

Connectivity issues

Microsoft 365

Office Suite

Windows 11

Networking fundamentals

Active Directory

Intune

Entra ID

User training

Email administration

Video conferencing

Tools

Zoom

Teams

RingCentral

WebEx

Job description

Confidential in New Orleans, LA is seeking an IT Assistant/Helpdesk to diagnose and resolve hardware, software, and connectivity issues while supporting end users across the firm. You will manage Microsoft 365, email, and user profiles, and assist with conferencing platforms.

The role requires strong communication skills to explain technology to non-technical staff and familiarity with AD/Intune/Entra ID account management. Law firm tech exp is a plus.