Help Desk & Systems Support Technician

Network180 - Kent County Community Mental Health; Grand Rapids (MI); On-site; USD 31,064 - 43,490; Full time

Benefits offered by this job

Health insurance plans

Paid holidays

Generous PTO

Professional development

Tuition reimbursement

Retirement plan

Job summary

A community mental health organization in Grand Rapids seeks a Help Desk/System Support Technician to provide support to the Information Systems department. The role involves first-line problem resolution for system users, supporting PC deployments, and addressing network-related issues. Ideal candidates must hold a related Bachelor’s degree and possess excellent communication skills. This is a full-time position, with a compensation range of $22.55 - $31.57 per hour, based on qualifications and experience.

Qualifications

• Bachelor's degree in a related field is required.
• Possession of a valid driver’s license is required.
• Experience with Microsoft Office products preferred.
• Experience with SQL is a plus but not required.
• Excellent communication skills are essential.

Responsibilities

• Provide first-line problem resolution for system users.
• Support PC deployments and system upgrades.
• Monitor network-related issues.

Skills

Communication skills

Organizational skills

Microsoft Office proficiency

SQL knowledge

Ability to work in a multicultural environment

Education

Bachelor’s degree in Computer Information Systems or related field

Job description

A community mental health organization in Grand Rapids seeks a Help Desk/System Support Technician to provide support to the Information Systems department. The role involves first-line problem resolution for system users, supporting PC deployments, and addressing network-related issues. Ideal candidates must hold a related Bachelor’s degree and possess excellent communication skills. This is a full-time position, with a compensation range of $22.55 - $31.57 per hour, based on qualifications and experience.