IT Helpdesk Specialist — Impactful Tech Support

DonorConnect; Salt Lake City (UT); On-site; USD 36,000 - 56,000; Full time

Job summary

DonorConnect is seeking a full-time IT Support Specialist to join our team in Salt Lake City. You will handle first-level IT support, including hardware and software troubleshooting, network issues, OS errors, printing, and account access.

You will document and monitor problem resolution, install software/hardware as needed, and assist with moving workstations and conference room setups. Must be able to communicate clearly with non-technical staff.

Qualifications

• Associate's degree in IT or equivalent experience.
• 1-2 years of similar IT support experience.
• Ability to communicate technical information to non-technical staff.
• Experience supporting Windows and Microsoft Office applications.

Responsibilities

• Provide first-level IT support for hardware and software issues.
• Troubleshoot network, OS errors, printing, and account access problems.
• Install software/hardware and move computer workstations and peripherals.
• Document, track, and monitor the resolution process; ensure timely closure.
• Analyze logs to identify potential issues and improve IT operations.

Skills

Tech comms

System support

Resource prioritization

Verbal & written

Windows support

Office 365

Conference room

Phone apps

Desk endurance

Logical reasoning

Education

Associate's degree in IT

Tools

Windows OS

Office 365

Microsoft Office

Job description

DonorConnect is seeking a full-time IT Support Specialist to join our team in Salt Lake City. You will handle first-level IT support, including hardware and software troubleshooting, network issues, OS errors, printing, and account access.

You will document and monitor problem resolution, install software/hardware as needed, and assist with moving workstations and conference room setups. Must be able to communicate clearly with non-technical staff.