IT Support Specialist

DonorConnect; Salt Lake City (UT); On-site; USD 36,000 - 56,000; Full time

Job summary

DonorConnect is seeking a full-time IT Support Specialist to join our team in Salt Lake City. You will handle first-level IT support, including hardware and software troubleshooting, network issues, OS errors, printing, and account access.

You will document and monitor problem resolution, install software/hardware as needed, and assist with moving workstations and conference room setups. Must be able to communicate clearly with non-technical staff.

Qualifications

• Associate's degree in IT or equivalent experience.
• 1-2 years of similar IT support experience.
• Ability to communicate technical information to non-technical staff.
• Experience supporting Windows and Microsoft Office applications.

Responsibilities

• Provide first-level IT support for hardware and software issues.
• Troubleshoot network, OS errors, printing, and account access problems.
• Install software/hardware and move computer workstations and peripherals.
• Document, track, and monitor the resolution process; ensure timely closure.
• Analyze logs to identify potential issues and improve IT operations.

Skills

Tech comms

System support

Resource prioritization

Verbal & written

Windows support

Office 365

Conference room

Phone apps

Desk endurance

Logical reasoning

Education

Associate's degree in IT

Tools

Windows OS

Office 365

Microsoft Office

Job description

DonorConnect is looking for a full-time IT Support Specialist to add to our team. This position is perfect if you are a natural problem solver, with a solid background in helpdesk or desktop support. If you enjoy working with tech and with people,

DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs, tissues, and eyes to be used for life-saving transplants. Our employees help save and heal lives! We offer an attractive salary designed to attract and retain qualified individuals.

Working as an IT Specialist for DonorConnect will give you the opportunity to do lots of different things. You will assist our Manager of Information Technology with the day-to-day operations of our IT program. You will be the go-to for any first level IT support issues including hardware and software troubleshooting, fixing network issues, operating system errors, printing, and account access issues. You will install software and hardware as necessary, help move and change computer workstations, printers, phones, conference rooms, and other peripheral devices. You will analyze logs and identify potential issues. As the IT Specialist you document, track, and monitor our problem resolution process and ensure that user requests are completed accurately and on time. Finally, we at DonorConnect expect our employees to embody our I CARE+ values of integrity, collaboration, accountability, respect, and expertise.

MINIMUM QUALIFICATIONS

• Associate's degree in Information Technology or similar field preferred, and/or equivalent combination of education and relevant work experience

Experience Required

• 1-2 years experience in a similar position.

Knowledge/Skills/Abilities

• Ability to communicate technical information to non-technical personnel
• Ability to learn and support new systems and applications
• Skill in organizing resources and establishing priorities
• Excellent verbal and written communication skills
• Support on operating systems, such as Windows
• Support on a wide range of applications, including Office 365 and Microsoft Office
• Support for conference room/hybrid workforce solutions
• Support for various phone and voice applications
• Prolonged periods sitting at a desk and working on a computer
• Must be able to move up to 10 pounds at times with or without reasonable accommodation
• Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing

DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!

Must be able to pass a comprehensive background check and drug screen.