Junior Service Desk Tech - Tier 1/2 Support (DoD)

Prana Comunicación; Huntsville (AL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Security clearance

Job summary

IPTA's Technology Solutions Team in Huntsville, AL is seeking an Entry Level Service Desk Specialist to provide help desk support for Army AvMC Enterprise. You will capture requests from various channels, log them in the ASC system, and resolve incidents while adhering to DoD cybersecurity policies.

The role trains new staff with Tier 1/2 support, hardware/software guidance, and device provisioning, including CAC-related tasks. A Security Clearance may be required in the future.

Qualifications

• HS diploma or higher.
• Great communication and organizational skills.
• No experience necessary—will train.
• Active Sec+ or ability to obtain within 4 months.
• Must have ability to obtain a security clearance.

Responsibilities

• Provide help desk support for users.
• Provide Tier 1 and 2 level technical support as needed.
• Log all requests outside the ASC portal in the service management system.
• Resolve incidents and respond to service requests per DoD cybersecurity policies.
• Provide technical guidance for hardware/software installation, operation and troubleshooting.
• Assist with account management, device provisioning and CAC-related tasks.
• Support device configuration and sustainment per DISA DMUC policies.

Skills

Help desk

Tier 1/2 support

Incident logging

DoD cybersecurity

Customer service

Education

High school diploma

Tools

Service management system

Job description

IPTA's Technology Solutions Team in Huntsville, AL is seeking an Entry Level Service Desk Specialist to provide help desk support for Army AvMC Enterprise. You will capture requests from various channels, log them in the ASC system, and resolve incidents while adhering to DoD cybersecurity policies.

The role trains new staff with Tier 1/2 support, hardware/software guidance, and device provisioning, including CAC-related tasks. A Security Clearance may be required in the future.