IT Helpdesk Specialist I: Frontline Tech Support

Drees Homes; Fort Mitchell (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision

401(k) savings plan

Paid time off increasing with tenure

Tuition reimbursement

Job summary

Drees Homes is seeking a motivated and customer‑focused Customer Support Specialist I in Fort Mitchell, Kentucky. You will provide first‑level technical support to end users, assisting with hardware and software issues, excelling in a fast‑paced technical environment.

Key responsibilities include managing incidents in the IT ticketing system and troubleshooting various tech issues. The position offers benefits including medical coverage, 401(k), and tuition reimbursement.

Qualifications

• Basic understanding of Windows operating systems.
• Basic understanding of networking concepts.
• Basic understanding of hardware and peripheral support.

Responsibilities

• Respond to and prioritize incoming support requests via various channels.
• Create, track, and manage incidents and service requests within the IT ticketing system.
• Install, configure, troubleshoot and resolve hardware and software issues.

Skills

Strong troubleshooting and problem‑solving skills

Excellent communication and customer service abilities

Ability to manage multiple priorities

Tools

IT ticketing systems

Job description

Drees Homes is seeking a motivated and customer‑focused Customer Support Specialist I in Fort Mitchell, Kentucky. You will provide first‑level technical support to end users, assisting with hardware and software issues, excelling in a fast‑paced technical environment.

Key responsibilities include managing incidents in the IT ticketing system and troubleshooting various tech issues. The position offers benefits including medical coverage, 401(k), and tuition reimbursement.