IT Support Specialist I — Fast-Paced, Customer-Focused

The Drees Company; Fort Mitchell (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan

Paid time off increasing with tenure

Tuition reimbursement

Employee discount program

Job summary

The Drees Company is looking for a Customer Support Specialist I to join our IT team in Fort Mitchell, Kentucky. You will provide first-level technical support to end users, handling hardware and software issues while delivering excellent customer service. The ideal candidate will have strong troubleshooting skills and a basic understanding of Windows operating systems and networking concepts.

We offer a comprehensive benefits package including medical, dental, vision, and 401(k) savings plans. Join our team to contribute to a successful and rewarding workplace.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic understanding of Windows operating systems and networking concepts.

Responsibilities

• Provide first-level technical support to end users across the organization.
• Respond to and prioritize incoming support requests via various channels.
• Install, configure, troubleshoot, and resolve hardware and software issues.
• Maintain and update documentation for systems and applications.

Skills

Troubleshooting skills

Customer service abilities

Multitasking

Basic understanding of Windows OS

Networking concepts

IT ticketing systems experience

Job description

The Drees Company is looking for a Customer Support Specialist I to join our IT team in Fort Mitchell, Kentucky. You will provide first-level technical support to end users, handling hardware and software issues while delivering excellent customer service. The ideal candidate will have strong troubleshooting skills and a basic understanding of Windows operating systems and networking concepts.

We offer a comprehensive benefits package including medical, dental, vision, and 401(k) savings plans. Join our team to contribute to a successful and rewarding workplace.