IT Customer Support Specialist

The Drees Company; Fort Mitchell (KY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan

Paid time off increasing with tenure

Tuition reimbursement

Employee discount program

Job summary

The Drees Company is looking for a Customer Support Specialist I to join our IT team in Fort Mitchell, Kentucky. You will provide first-level technical support to end users, handling hardware and software issues while delivering excellent customer service. The ideal candidate will have strong troubleshooting skills and a basic understanding of Windows operating systems and networking concepts.

We offer a comprehensive benefits package including medical, dental, vision, and 401(k) savings plans. Join our team to contribute to a successful and rewarding workplace.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic understanding of Windows operating systems and networking concepts.

Responsibilities

• Provide first-level technical support to end users across the organization.
• Respond to and prioritize incoming support requests via various channels.
• Install, configure, troubleshoot, and resolve hardware and software issues.
• Maintain and update documentation for systems and applications.

Skills

Troubleshooting skills

Customer service abilities

Multitasking

Basic understanding of Windows OS

Networking concepts

IT ticketing systems experience

Job description

Overview

Drees Homes is a family‑owned home builder with a passion for making custom homes easy. For over 95 years, we have cared for our employees and customers, which is why we rank as the 19th largest privately‑owned builder in the country and have a history of long‑tenured employees. We are proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.

Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.

Responsibilities/Qualifications

Drees Homes is seeking a motivated and customer‑focused Customer Support Specialist I to join our IT team. In this role, you will provide first‑level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem‑solving, delivering excellent service, and working in a fast‑paced technical environment.

Key Responsibilities:

• Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person
• Create, track, and manage incidents and service requests within the IT ticketing system
• Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues
• Diagnose and resolve system failures, malware issues, and other technical problems
• Provide basic troubleshooting support to internal business partners
• Assist with setup, configuration, and maintenance of company equipment including:
  • Computers and laptops
  • Printers and peripherals
  • Routers and networking devices
  • Kiosks and digital signage
• Troubleshoot network connectivity issues for endpoints and remote users
• Escalate complex issues to appropriate IT team members when needed
• Maintain and update documentation for systems and applications
• Stay current on emerging technologies and tools through training
• Support IT projects and initiatives as assigned

Knowledge and Skills:

• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast‑paced environment
• Basic understanding of:
  • Windows operating systems
  • Networking concepts
  • Hardware and peripheral support
• Experience with IT ticketing systems is a plus
• A team‑oriented mindset with a willingness to learn

Premier Benefits to Support YOU:

We offer a comprehensive benefits package, including:

• Medical, dental and vision
• Life, AD&D, and critical illness insurance
• Wellness rewards
• 401(k) savings plan
• Profit Sharing
• Paid time off increasing with tenure
• Tuition reimbursement
• Long and short disability and Parental leave
• Employee discount program on the purchase of a Drees Home
• Employee Assistance Program and much more!

Join a special team that works together to make Drees a successful company and a rewarding place to work.

Summary

Equal Opportunity Employer / Drug-Free Work Place