IT Help Desk Technician — Grow into Desktop, Network & Server

Whitaker Construction

Brigham City (UT)

On-site

USD 42,000 - 60,000

Full time

5 days ago

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Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Competitive wages

Health, Dental, Vision, Life, Short-Ob

401K and Match

Paid Holidays

Paid Personal

Job summary

Whitaker Construction is seeking an entry-level Help Desk Technician to join our IT team in Utah. You will address IT issues for business users, troubleshoot hardware and software, and support system administration tasks as you grow into Desktop, Application, Network, and Server roles.

As part of a 70-year ESOP-backed family of companies, you will contribute to a safety-focused culture across multiple locations, with opportunities to expand skills in Windows administration, Microsoft 365, and

Qualifications

Degree preferred in Computer Science or IT; equivalent experience considered.
IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are a plus.
Experience with help desk software and remote desktop tools is advantageous.

Responsibilities

Provide technical support for computers, mobile devices, printers, software, and network connectivity.
Respond to help desk tickets, calls, and emails with timely resolutions.
Troubleshoot hardware, software, and basic network issues for office and field staff.
Install and maintain Windows devices, mobile devices, and business apps.
Assist with user account management including Active Directory and Microsoft 365.
Support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
Educate employees on cyber security best practices and IT procedures.
Document troubleshooting steps and solutions in the IT knowledge base.