IT Helpdesk Specialist — Fast-Paced Tier 1/2 Support & Onboarding

Zohorecruit; Carson (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Zohorecruit is seeking a reliable IT Helpdesk Support Specialist to assist daily technical operations in Carson, California. The role focuses on providing friendly Tier 1 and Tier 2 support, onboarding new users, and maintaining high service levels as ticket volumes rise.

You will troubleshoot issues, document resolutions, and escalate more complex problems to the appropriate teams, helping the IT group stay responsive during peak periods.

Qualifications

• Experience in IT helpdesk or technical support preferred.
• Familiarity with Tier 1 and Tier 2 support processes.
• Strong troubleshooting and communication skills.

Responsibilities

• Maintain established service levels and timely resolution of user issues.
• Provide Tier 1 and Tier 2 support for hardware, software, and accounts.
• Assist with user onboarding and account provisioning.
• Document issues and resolutions in the ticketing system.
• Escalate complex issues to appropriate technical teams.

Skills

Tier 1 support

Tier 2 support

Troubleshooting

Communication

Multitasking

Customer service

Job description

Zohorecruit is seeking a reliable IT Helpdesk Support Specialist to assist daily technical operations in Carson, California. The role focuses on providing friendly Tier 1 and Tier 2 support, onboarding new users, and maintaining high service levels as ticket volumes rise.

You will troubleshoot issues, document resolutions, and escalate more complex problems to the appropriate teams, helping the IT group stay responsive during peak periods.