IT Help Desk Technician – Zendesk & Tier 1 Support

Boomerang Healthcare; Walnut Creek (CA); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Generous Medical, Dental, Vision, and

Prescription benefits

401(K) Plan with Employer Matching

License & Tuition Reimbursements

Paid Time Off

Holiday Pay

Employee Perks and Discount Programs

Job summary

Boomerang Healthcare is seeking an IT Help Desk Technician to manage the help desk ticketing system and assist with inventory control, shipping, and daily IT operations in the Walnut Creek office. Some travel may be required to support staff and projects.

The role emphasizes strong customer service, prompt ticket resolutions, and collaboration with IT teams on daily tasks and special projects as needed.

Qualifications

• High school diploma or GED required.
• 1 year in IT or related experience.
• Proficient with Zendesk or similar help desk software.
• VOIP/PBX experience (RingCentral) preferred.
• Familiarity with imaging software for desktops/laptops.
• Hands-on Level 1 support experience.
• Knowledge of Active Directory or similar user management.
• Ability to diagnose technical problems in person or remotely.
• Ability to manage multiple projects.
• Ability to lift up to 50 pounds.
• Basic Windows troubleshooting and networking knowledge.
• Mac experience preferred.
• Experience managing ticketing systems.

Responsibilities

• Help and assist IT staff as needed.
• Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage.
• Track statistics on issue and problem resolutions.
• Work with systems and network teams to resolve customer issues.
• Answer help desk phone line and triage issues as needed.
• Ensure duties are delegated properly and tasks are complete on time.
• Asset management, shipping and tracking.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

Highschool Diploma or GED

Tools

Zendesk

RingCentral

Imaging software

Active Directory

Ticketing systems

Job description

Boomerang Healthcare is seeking an IT Help Desk Technician to manage the help desk ticketing system and assist with inventory control, shipping, and daily IT operations in the Walnut Creek office. Some travel may be required to support staff and projects.

The role emphasizes strong customer service, prompt ticket resolutions, and collaboration with IT teams on daily tasks and special projects as needed.