Onsite IT Help Desk Specialist - Fast, Customer-Focused Support

Palm Harbor Homes; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Cavco Industries, Inc. is seeking an IT Support Specialist to provide Tier 1 help desk support across multiple channels, with on-site presence required. You will assist end users, manage accounts, MFA, and network access, while maintaining documentation and meeting KPI targets.

This role emphasizes premium customer service throughout the ticket lifecycle. Ideal candidates have 3+ years in a service desk, relevant degree, and experience with Service Desk Plus/ServiceNow/Zendesk.

Qualifications

• 3+ years in a Service Desk/Help Desk environment
• Associate or Bachelor's degree (preferred) in technology, business, or related area
• One or more of the following certifications strongly preferred: CompTIA A+, Network+, ITIL
• Experience in a multi-location environment (3,000+ employees, 150+ locations)
• Experience in a public company environment with compliance and information security focus
• Demonstrated problem solving and analytical skills
• Experience supporting end users via remote support tools
• Passion for customer-focused service delivery
• Excellent communication skills, both verbal and written

Responsibilities

• Provide break/fix support and service request delivery.
• Performs user account administration across the Microsoft M365 platform and other enterprise apps.
• Set up, configure, and troubleshoot authentication, MFA, and file share access.
• Hardware and software support: install, configure, deploy computers and software to standards.
• Resolve connectivity issues for in-office and remote VPN access.
• Perform asset management of hardware and software.
• Develop and maintain documentation of procedures and configurations.
• Manage Service Desk tickets with proper documentation.

Skills

Customer service

Problem solving

Verbal & written communication

Remote support tools

Education

Associate or Bachelor’s degree in technology, business, or related area

Tools

Service Desk Plus

ServiceNow

Zendesk

Microsoft 365

VPN

Job description

Cavco Industries, Inc. is seeking an IT Support Specialist to provide Tier 1 help desk support across multiple channels, with on-site presence required. You will assist end users, manage accounts, MFA, and network access, while maintaining documentation and meeting KPI targets.

This role emphasizes premium customer service throughout the ticket lifecycle. Ideal candidates have 3+ years in a service desk, relevant degree, and experience with Service Desk Plus/ServiceNow/Zendesk.