IT Helpdesk Support Specialist

Zohorecruit; Carson (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Zohorecruit is seeking a reliable IT Helpdesk Support Specialist to assist daily technical operations in Carson, California. The role focuses on providing friendly Tier 1 and Tier 2 support, onboarding new users, and maintaining high service levels as ticket volumes rise.

You will troubleshoot issues, document resolutions, and escalate more complex problems to the appropriate teams, helping the IT group stay responsive during peak periods.

Qualifications

• Experience in IT helpdesk or technical support preferred.
• Familiarity with Tier 1 and Tier 2 support processes.
• Strong troubleshooting and communication skills.

Responsibilities

• Maintain established service levels and timely resolution of user issues.
• Provide Tier 1 and Tier 2 support for hardware, software, and accounts.
• Assist with user onboarding and account provisioning.
• Document issues and resolutions in the ticketing system.
• Escalate complex issues to appropriate technical teams.

Skills

Tier 1 support

Tier 2 support

Troubleshooting

Communication

Multitasking

Customer service

Job description

Carson, United States | Posted on 05/07/2026

We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high level of service for end users. This role will assist with resolving technical issues, onboarding new users, and helping the team manage increased ticket volume during a high-demand period.

Key Responsibilities

• Maintain established service levels and ensure timely resolution of user support issues
• Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and account-related requests
• Troubleshoot and resolve common technical issues in a professional and efficient manner.
• Assist with user onboarding, including:
  • Account provisioning
  • System and application access setup
  • Hardware preparation and deployment
  • Support day-to-day IT operations and contribute to overall team responsiveness.
  • Document issues, resolutions, and support activities within the ticketing system.
  • Escalate complex issues when necessary to appropriate technical teams.

Qualifications

• Previous experience in IT helpdesk or technical support preferred.
• Familiarity with Tier 1 and Tier 2 support processes.
• Strong troubleshooting and communication skills.
• Ability to manage multiple requests in a fast-paced environment.
• Customer-service mindset with strong attention to detail.

Position is contract to hire, immediate need. Interview today, start in 1-2 days

Great Hire is an equal opportunity employer committed to recruiting, employing, retaining, promoting, terminating, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.