IT Helpdesk Support Specialist — Fast, Expert Tech Help

Factory Motor Parts Co; Eagan (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Factory Motor Parts Co is seeking a qualified Help Desk/Technical Support professional to respond to user requests by phone, email, remote access, and in person. You will diagnose hardware and software issues, stay current with technology trends, and document resolutions in our ticketing system.

Ideal candidates have an Associate's degree or equivalent experience and 1-3 years in a help desk or technical support role.

Qualifications

• Associate's degree or equivalent experience required.
• 1-3 years in a help desk or technical support role.
• We are an EEOC/AA Employer and offer compensation and benefits based on experience.

Responsibilities

• Respond to user requests via telephone, email, remote access, and in-person.
• Diagnose and resolve advanced IT hardware and software issues; stay current with trends related to the FMP environment.
• Develop and maintain proficiency with Factory Motor Parts systems and technologies.
• Identify and escalate urgent situations.
• Capture and document issue details and troubleshooting steps in a ticketing system.

Skills

Customer service

Technical support

Troubleshooting

Remote support

Ticketing systems

Documentation

Communication

Teamwork

Education

Associate's degree or equivalent experience

1-3 years in help desk

Job description

Factory Motor Parts Co is seeking a qualified Help Desk/Technical Support professional to respond to user requests by phone, email, remote access, and in person. You will diagnose hardware and software issues, stay current with technology trends, and document resolutions in our ticketing system.

Ideal candidates have an Associate's degree or equivalent experience and 1-3 years in a help desk or technical support role.