IT Helpdesk & Asset Support Specialist

Senesco Marine LLC; North Kingstown (RI); On-site; USD 42,000 - 65,000; Full time

Job summary

Senesco Marine LLC is seeking an IT Analyst and Helpdesk Technician to provide first-line support for hardware, software, networking, and Microsoft 365 issues. The role includes device deployment, account administration, inventory management, and maintaining documentation while supporting daily IT operations.

The ideal candidate will assist with onboarding/offboarding, participate in cybersecurity and governance activities, and collaborate with vendors and staff to ensure reliable technology

Qualifications

• Experience providing first-line IT support and helpdesk services.
• Strong troubleshooting and communication skills.
• Knowledge of Windows, Microsoft 365, Azure, SharePoint and OneDrive.
• Familiarity with IT governance, security policies, and documentation.
• Ability to work both independently and in a team.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide first-line technical support for hardware, software, MS 365, mobile devices, printers, and related tech.
• Deploy, configure, and support end-user devices, software, user accounts, and permissions.
• Maintain accurate records of IT assets, inventory, and configurations.
• Support cybersecurity, compliance, and governance initiatives with proper documentation.
• Assist with technology projects, automation, and new system implementations.
• Collaborate with staff and IT team to prioritize work and ensure reliable service delivery.
• Follow Information Security Policy and maintain documentation.

Skills

Windows OS

Microsoft 365

Azure

SharePoint

Networking basics

Intune

Troubleshooting

Communication

Education

Associate degree in Information Technology

High school diploma or equivalent

CompTIA A+, Network+, or Security+

Tools

Microsoft Intune

Azure AD

Microsoft Endpoint Manager

Job description

Senesco Marine LLC is seeking an IT Analyst and Helpdesk Technician to provide first-line support for hardware, software, networking, and Microsoft 365 issues. The role includes device deployment, account administration, inventory management, and maintaining documentation while supporting daily IT operations.

The ideal candidate will assist with onboarding/offboarding, participate in cybersecurity and governance activities, and collaborate with vendors and staff to ensure reliable technology