Analyst - User Support I

Genesis Energy, L.P.; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Salary commensurate with experience

Medical/Rx, Dental, Life & Disability,

Vision, Flexible Spending & Health SAV

Paid Time Off + 11 holidays

401(k) Savings Plan with up to 6%

Profit Sharing program 4-6%

Tuition reimbursement

Job summary

Genesis Energy, L.P. seeks an IT Help Desk Technician in Houston to provide front-line technical support for Windows 10, Outlook, MS Office, and enterprise applications.

You will assist users, deploy equipment, and coordinate issue resolution while maintaining inventory and knowledge base records. The role requires 3+ years' end-user support, a HS diploma (college degree preferred), and the ability to lift 40 lbs.

Qualifications

• 3+ years of experience with Microsoft Windows 10 operating systems.
• Minimum 3 years of helpdesk, end user support, or related experience.
• Working knowledge of enterprise desktop applications and functionality, including Outlook, MS Office, Internet Explorer, printer networking, and managing shared files.
• Knowledge of IT issue tracking and knowledge base creation process.
• Ability to lift and move computer equipment up to 40 lbs.
• Able to answer and work after-hours support calls.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to incidents and inquiries in person, via email and over the phone in a timely and professional manner.
• Guide remote users through the problem-solving process.
• Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
• Install computer peripherals and configure software for users.
• Solicit and record feedback from end users about computer usage and IT support.
• Requisition and track inventory for IT systems and software.
• Identify technical problems with LAN, WAN, and telecommunication systems.

Skills

Windows 10

Help desk

Outlook

MS Office

End-user support

Communication

Problem solving

Organizational skills

After-hours support

Education

High School Diploma

College Degree Preferred

Tools

Printer networking

LAN/WAN

IT asset management

Job description

Genesis Energy, LLC is an affiliate of Genesis Energy, L.P. a publicly traded, master limited partnership headquartered in Houston, Texas. We provide critical pipeline infrastructure supporting long-lived, world-class developments in the Gulf of America. Our business also includes a diversified suite of Jones Act compliant marine transportation equipment used to transport crude oil and intermediate refined products along the Gulf and East Coast, and major river systems, the production and marketing of other specialty chemicals with no known substitutes and an increasingly integrated portfolio of onshore crude oil pipelines and terminals along the Gulf Coast.

Why Join Genesis Energy?

• Highly competitive salary commensurate with experience.
• Medical/Rx, Dental, Life & Disability Insurance, Vision, Flexible Spending & Health Savings Accounts, available on 1st day of employment.
• Paid Time Off annual entitlement plus 11 company-paid holidays per year.
• 401(k) Savings Plan with up to 6% company match.
• Profit Sharing program: Company makes discretionary contributions between 4-6% of eligible pay in Q1 of the following year.
• Tuition reimbursement program available.

Key Duties:

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to incidents and inquiries in person, via email and over the phone in a timely and professional manner.
• Guide remote users through the problem-solving process.
• Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
• Install computer peripherals and configure software for users.
• Solicit and record feedback from end users about computer usage and IT support.
• Requisition and track inventory for IT systems and software.
• Identify technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and telecommunication systems.

Required Skills, Experience, and Education:

• High School Diploma
• College Degree Preferred
• IT Technical courses and certifications a plus
• 3+ years of experience with Microsoft Windows 10 operating systems.
• Minimum 3 years of helpdesk, end user support, or related experience.
• Working knowledge of enterprise desktop applications and functionality, including Outlook, MS Office, Internet Explorer, printer networking, and managing shared files.
• Working knowledge of Marine specific systems and applications.
• Knowledge of desktop\laptop\mobile hardware, network cabling, and wireless networking.
• Knowledge of IT issue tracking and knowledge base creation process.
• Excellent oral and written communication skills.
• Strong problem solving skills with attention to detail.
• Good organizational skills with aptitude for a structured work environment.
• Ability to lift and move computer equipment up to 40 lbs.
• Able to answer and work after-hours support calls.

Genesis Energy is an equal opportunity employer. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation for employee's and applicant's disabilities or religious beliefs and practices. Alternative methods of applying for employment are available to individuals unable to apply through this site because of a disability. Contact Genesis Human Resources to discuss reasonable accommodations by sending an email to [e-mail].