IT Helpdesk Analyst - User Support I

Genesis Energy, L.P.; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Salary commensurate with experience

Medical/Rx, Dental, Life & Disability,

Vision, Flexible Spending & Health SAV

Paid Time Off + 11 holidays

401(k) Savings Plan with up to 6%

Profit Sharing program 4-6%

Tuition reimbursement

Job summary

Genesis Energy, L.P. seeks an IT Help Desk Technician in Houston to provide front-line technical support for Windows 10, Outlook, MS Office, and enterprise applications.

You will assist users, deploy equipment, and coordinate issue resolution while maintaining inventory and knowledge base records. The role requires 3+ years' end-user support, a HS diploma (college degree preferred), and the ability to lift 40 lbs.

Qualifications

• 3+ years of experience with Microsoft Windows 10 operating systems.
• Minimum 3 years of helpdesk, end user support, or related experience.
• Working knowledge of enterprise desktop applications and functionality, including Outlook, MS Office, Internet Explorer, printer networking, and managing shared files.
• Knowledge of IT issue tracking and knowledge base creation process.
• Ability to lift and move computer equipment up to 40 lbs.
• Able to answer and work after-hours support calls.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to incidents and inquiries in person, via email and over the phone in a timely and professional manner.
• Guide remote users through the problem-solving process.
• Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
• Install computer peripherals and configure software for users.
• Solicit and record feedback from end users about computer usage and IT support.
• Requisition and track inventory for IT systems and software.
• Identify technical problems with LAN, WAN, and telecommunication systems.

Skills

Windows 10

Help desk

Outlook

MS Office

End-user support

Communication

Problem solving

Organizational skills

After-hours support

Education

High School Diploma

College Degree Preferred

Tools

Printer networking

LAN/WAN

IT asset management

Job description

Genesis Energy, L.P. seeks an IT Help Desk Technician in Houston to provide front-line technical support for Windows 10, Outlook, MS Office, and enterprise applications.

You will assist users, deploy equipment, and coordinate issue resolution while maintaining inventory and knowledge base records. The role requires 3+ years' end-user support, a HS diploma (college degree preferred), and the ability to lift 40 lbs.