Help Desk Specialist/ Law

Winston Staffing; Roseland (NJ); On-site; USD 52,000 - 78,000; Full time

Job summary

Winston Staffing in Roseland, NJ is seeking an experienced Help Desk Support Technician to provide desk-side and remote technical support for firm-approved software.

Responsibilities include supporting Windows 11 and Microsoft 365 apps (Outlook, Word, Excel, PowerPoint), iManage, Workshare, Adobe X, Nuance, Chrome, and Edge, as well as assisting with meeting and new hire setups.

Qualifications

• Minimum 2 years of law firm help desk experience.
• Ability to communicate professionally with attorneys, staff, and management.
• Completion of an accredited IT program or equivalent.
• Experience with Windows 11 and Microsoft 365 applications.
• Familiarity with iManage and other firm-standard software.

Responsibilities

• Provide deskside and remote technical support.
• Support Windows 11 and Microsoft 365 apps (Outlook, Word, Excel, PowerPoint).
• Assist with setup for meetings and new hires.
• Support HP and Canon networked printers.
• Coordinate with attorneys, staff and management.

Skills

Desk-side support

Telephone support

Remote support

Professional communication

Education

Associate degree in IT

IT training certificate

Coursework completed

Tools

Windows 11

Microsoft 365

Outlook

Word

Excel

PowerPoint

iManage

Workshare Professional

Adobe X

Nuance

Chrome

Edge

Job description

Great opportunity for an experienced help desk technician with a

minimum of 2 years' law firm experience.

The HelpDesk Support Technician will be responsible for providing technical support in the use of firm-supported computers and firm-approved software. Responsibilities include: providing deskside and telephone/remote technical support, support of Windows 11 and Microsoft Office 365 suite including Outlook, Word, Excel, and PowerPoint. Also responsible for supporting iManage, Workshare Professional, Adobe X, Nuance, Chrome, Edge, and all other standard firm applications, as well as for assisting with technology setup for meetings and new hires.

Candidate must have the ability to interact and communicate professionally, calmly and effectively with attorneys, staff, and members of management. Must also have the ability to work both independently and as a member of a team. Successful completion of an appropriate course of study or graduation from an accredited college, trade school, or IT training program required. Candidate must have demonstrated knowledge of:

• The latest versions of Windows Based Workstations
• HP and Canon Networked Printers
• iOS and Android operating systems and devices