IT Helpdesk Specialist: Compassionate Tech Support

Park Lawn Corporation; Houston (TX); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health and Welfare Plans

401k Retirement Plan

Vacation & Sick Days

Employee Discounts

Job summary

Park Lawn Corporation in Houston, TX is seeking a Technical Support Specialist to provide first-line assistance for computer systems, hardware and software. You will diagnose issues, guide users through solutions, and document outcomes.

Responsibilities include remote troubleshooting, communicating clearly with customers over phone or email, and escalating complex problems as needed to ensure quick restoration of services. Overtime may be required.

Qualifications

• Provide technical assistance and support related to computer systems, hardware, or software.
• Respond to queries and diagnose problems.
• Walk customers through problem-solving steps and document resolutions.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance by phone or email.
• Perform remote troubleshooting using diagnostic techniques and questions.
• Determine best solution and guide customers through the process.
• Direct unresolved issues to the next level of support staff.
• Provide accurate information on IT products or services.
• Record events and problems and their resolutions in logs.
• Follow-up and update customer status and information.

Skills

Customer support

Troubleshooting

Communication

Documentation

Job description

Park Lawn Corporation in Houston, TX is seeking a Technical Support Specialist to provide first-line assistance for computer systems, hardware and software. You will diagnose issues, guide users through solutions, and document outcomes.

Responsibilities include remote troubleshooting, communicating clearly with customers over phone or email, and escalating complex problems as needed to ensure quick restoration of services. Overtime may be required.