IT Helpdesk Specialist – Automotive Systems

DXC Technology Inc.; Northern (KY); Hybrid; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid holidays

Paid time off

Job summary

DXC Technology Inc. in Kentucky is seeking a Technical Helpdesk Representative to resolve less complex IT and automotive-related issues and escalate more complex problems as needed. The role supports vehicle programming IT systems, requires a customer-focused mindset, and offers first and second shift with occasional Saturday hours.

Strong hardware, software, and LAN/WAN knowledge are essential. DXC provides a comprehensive benefits package and a professional, inclusive work environment, with

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 1+ years of relevant work experience.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions, ensuring accuracy and adherence to procedures.
• Collaborate with senior analysts, managers, and team members.
• Assist in process improvement projects and data analysis.
• Identify process bottlenecks and maintain quality standards.
• Ensure compliance with quality and procedural guidelines.
• Update and document process procedures.
• Work with the team to meet performance targets and quality standards.
• Participate in training and development programs.

Skills

IT helpdesk

Customer service

LAN/WAN knowledge

PC hardware repair

Teamwork

Education

Bachelor's degree in a relevant field

Job description

DXC Technology Inc. in Kentucky is seeking a Technical Helpdesk Representative to resolve less complex IT and automotive-related issues and escalate more complex problems as needed. The role supports vehicle programming IT systems, requires a customer-focused mindset, and offers first and second shift with occasional Saturday hours.

Strong hardware, software, and LAN/WAN knowledge are essential. DXC provides a comprehensive benefits package and a professional, inclusive work environment, with