Technical Helpdesk Representative - (In Michigan)

DXC Technology Inc.; Michigan; Hybrid; USD 32,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Retirement savings plan

Paid holidays, paid time off

Job summary

DXC Technology Inc. is seeking a Technical Helpdesk Representative to support vehicle programming IT systems. You will diagnose and resolve less complex issues, document steps, and escalate more complex problems as needed.

The role may require first and second shifts and occasional Saturday hours. Candidates should have a IT-focused degree or equivalent experience, strong customer service, and solid LAN/WAN knowledge.

Qualifications

• Bachelor’s degree or equivalent experience in IT or related field.
• 1+ years of relevant work experience.
• Proven experience in business processes transactions.
• Knowledge of IT infrastructure and diagnostics.
• Certifications such as Six Sigma or PMP are a plus.

Responsibilities

• Execute business process transactions.
• Collaborate with senior analysts and managers.
• Assist in process improvement projects and data analysis.
• Support the team in identifying bottlenecks and maintaining quality.
• Update and document process procedures.
• Work toward performance targets.
• Participate in training and development.

Skills

IT knowledge

Customer service

Team player

LAN/WAN

PC hardware

Problem solving

Communication skills

Education

Bachelor’s degree in a relevant field

Advanced degree a plus

Job description

About DXC

DXC helps global companies run their mission‑critical systems and operations while modernising IT, optimising data architectures and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organisations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Our more than 125,000 people in 70‑plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well‑being of businesses and people around the world. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate.

About the Role

Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow‑up steps in support of IT systems that support vehicle programming. The Technical Helpdesk Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution. The successful candidate will be able to work first and second shift as well as occasional Saturday hours.

Essential Skills

• Professional work history or training with a focus on IT or automotive systems
• Customer contact experience
• Self‑motivated with a proactive approach to meeting and exceeding customer expectations.
• Computer hardware and software experience
• Knowledge of LAN/WAN IT infrastructure
• Ability to diagnose and repair PC hardware/ networking components
• Substantial problem solving abilities
• Ability to work and thrive in a team environment
• Maintain a professional image at all times
• Exceptional communications and organisational Skills
• Dedication to excellent attendance

Essential Job Functions

• Execute business process transactions, ensuring accuracy and adherence to established procedures.
• Collaborate with senior analysts, managers, and other team members.
• Assist in process improvement projects and data analysis.
• Support the team in identifying process bottlenecks and maintaining quality standards.
• Ensure compliance with established quality and procedural guidelines.
• Contribute to updating and documenting process procedures.
• Work with the team to achieve performance targets and quality standards.
• Participate in training and development programs.

Basic Qualifications

• Bachelor’s degree in a relevant field or equivalent combination of education and experience
• Typically, 1+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimisation
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Why DXC? / Life at DXC

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We inspire and take care of our people. We work to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship. DXC is where brilliant people seize opportunities to advance their careers and amplify customer success. Full‑time hires are eligible to participate in the DXC benefit program.

Benefits

DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

• health, dental, and vision insurance coverage
• employee wellness
• life and disability insurance
• a retirement savings plan, paid holidays, paid time off

Full‑time hires are eligible to participate in the DXC benefit program.

Equal Opportunity and Diversity

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, colour, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.

DXC’s commitment to diversity and inclusive selection practices includes ensuring qualified long‑term unemployed job seekers receive equal consideration for employment.

Eligibility / Legal Requirements

ITAR – The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Citizens or Permanent Residents.

We participate in E‑Verify.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.

Pay Range

A reasonable estimate of the current compensation range for this position is $31,800 - $54,600.