IT Helpdesk Specialist: AD, Office 365 & SaaS (6m)

VDart Inc; California; On-site; USD 30,000 - 47,000; Part time

Job summary

VDart Inc. in Santa Cruz, CA seeks an IT Helpdesk analyst for a 6-month contract to deliver frontline technical support across Windows, Mac and Linux, manage user accounts, and assist with onboarding and offboarding.

You will handle Tier 3 issues, administer Active Directory and Office 365, set up SaaS users, and provide network printer setup while collaborating with the IT Manager. This role requires a self-starting, fast-paced professional capable of independent work, with preferred experience

Qualifications

• 5-7+ helpdesk support experience.
• Experience with Slack, Active Directory, Microsoft Suite & Zoom.
• Experience with Windows, Mac & Linux.

Responsibilities

• Provide first-line technical support for hardware, software, network and system issues.
• Diagnose, troubleshoot and resolve user-reported technology problems via phone, email, chat or ticketing systems.
• Manage, prioritize and document service requests, incidents and resolutions.
• Install, configure and maintain computers, mobile devices, software applications and user accounts.
• Escalate complex technical issues to appropriate IT teams and track resolution progress.
• Support user access management, password resets and security-related requests.
• Create and maintain technical documentation, knowledge base articles and user support materials.
• Identify recurring issues and recommend process improvements to enhance service delivery.

Skills

Fast-paced self-starter

Multi-tasking

Onboarding / offboarding

Tools

Slack

Active Directory

Microsoft 365 / Office 365

Zoom

Job description

VDart Inc. in Santa Cruz, CA seeks an IT Helpdesk analyst for a 6-month contract to deliver frontline technical support across Windows, Mac and Linux, manage user accounts, and assist with onboarding and offboarding.

You will handle Tier 3 issues, administer Active Directory and Office 365, set up SaaS users, and provide network printer setup while collaborating with the IT Manager. This role requires a self-starting, fast-paced professional capable of independent work, with preferred experience