IT Helpdesk Specialist

Indotronix Avani Group; Montgomery (AL); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Indotronix Avani Group is seeking an experienced support specialist in Montgomery, AL, to provide phone and in-person assistance for email, directories, and standard Windows desktop applications. The role covers applications developed under this contract or predecessors and requires IAT-2 certification.

The position is a 5-year contract with hybrid work options. A High School diploma and 5 years of relevant experience are minimum requirements.

Qualifications

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.

Responsibilities

• Provide phone and in-person user support for email, directories and Windows desktop applications.
• Assist users with applications developed under this contract or predecessors.
• Maintain user satisfaction and document common issues for knowledge base.

Skills

Phone support

In-person support

Windows desktop apps

Email support

Education

High School diploma

Job description

Note: Please apply with Active Secret Clearance

Location: Montgomery, AL - hybrid

Duration: 5 years contract

Job Description:

Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.

Certifications: IAT-2

Minimum Education Requirement: High School degree

Minimum/General Experience: 5 years of experience