Desktop Technician 1

Adaptive Solutions Group; Town and Country (MO); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Adaptive Solutions Group seeks a Desktop Technician I to provide end-user IT support, troubleshoot hardware and software, and assist with incident resolution. The role emphasizes strong customer service, hands-on problem solving, and collaboration with IT teams across the organization.

The position begins with onsite week-long training, then may transition to remote work. Candidates should reside in the greater St. Louis area and be able to come onsite as needed.

Qualifications

• 1-5 years of experience in help desk, desktop support, or similar IT support role.
• Experience troubleshooting hardware, desktop applications, and cloud-based applications.
• Hands‑on experience with Microsoft Office 365 and Active Directory.
• Working knowledge of Microsoft Office applications, including PowerPoint and Teams.
• Experience supporting Windows operating systems.

Responsibilities

• Provide technical support for break/fix issues, service requests, and workflow-related needs for internal employees.
• Assist with the management and resolution of incidents and service requests within ServiceNow.
• Troubleshoot hardware, desktop applications, cloud applications, operating systems, and other end-user technology issues.
• Partner with IT colleagues to identify, resolve, and elevate technical issues as needed.
• Assist internal IT teams with project-related tasks, including security and audit initiatives.
• Create and maintain support documentation within the ServiceNow knowledge base.
• Provide application and process training to internal employees.
• Support and train employees on the adoption and use of new technologies and tools.
• Maintain timely communication and provide excellent customer service throughout the support process.
• Identify opportunities for continuous improvement within IT support processes.
• Participate in an on-call rotation for emergency or production-related issues.
• Prioritize and manage multiple support issues, service requests, projects, and responsibilities.

Skills

Help desk

Customer service

Communication

Remote work

Education

Assoc degree+

Tools

ServiceNow

Active Directory

Office 365

Windows

Job description

Adaptive Solutions Group is a premier provider of information technology personnel.

We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas.

We are currently looking for a Desktop Technician I to join our team.

Responsibilities

• Provide technical support for break/fix issues, service requests, and workflow-related needs for internal employees.
• Assist with the management and resolution of incidents and service requests within ServiceNow.
• Troubleshoot hardware, desktop applications, cloud applications, operating systems, and other end-user technology issues.
• Partner with IT colleagues to identify, resolve, and elevate technical issues as needed.
• Assist internal IT teams with project-related tasks, including security and audit initiatives.
• Create and maintain support documentation within the ServiceNow knowledge base.
• Provide application and process training to internal employees.
• Support and train employees on the adoption and use of new technologies and tools.
• Maintain timely communication and provide excellent customer service throughout the support process.
• Identify opportunities for continuous improvement within IT support processes.
• Participate in an on-call rotation for emergency or production-related issues.
• Prioritize and manage multiple support issues, service requests, projects, and responsibilities.

Required Qualifications

• 1-5 years of experience in help desk, desktop support, technical support, or a similar IT support role.
• Experience troubleshooting hardware, desktop applications, and cloud-based applications.
• Hands‑on experience with Microsoft Office 365 and Active Directory.
• Working knowledge of Microsoft Office applications, including PowerPoint and Teams.
• Experience supporting Windows operating systems.
• Strong troubleshooting and problem‑solving skills.
• Ability to prioritize and manage multiple requests and responsibilities.
• Strong customer service and communication skills.
• Ability to work independently in a remote environment.
• Organized, thorough, patient, accountable, cooperative, and reliable.

Preferred Qualifications

• Associate degree or higher in Computer Science, Cybersecurity, Network Engineering, Information Technology, Business Administration, or a related field.
• Relevant IT certifications such as CompTIA A+, Network+, Microsoft certifications, CCNA, or similar credentials.
• Experience with ServiceNow or a similar IT service management platform.
• Experience supporting Mac OS, VPN, SSO, middleware, and cloud technologies.
• Previous experience providing technical or application training.
• Experience supporting users across multiple locations or within a large organization.

Additional Information

This is a long‑term contract opportunity with the potential for future conversion to a full‑time position.

The first week will require onsite training.

Following successful completion of training, the position can be performed remotely.

Candidates should be located within the greater St. Louis region and able to come onsite as needed.

A professional home office environment suitable for video meetings and training sessions is required.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation.