Customer Service Specialist

Icon Fitness; Beverly Hills, Northern (CA, KY); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Luxury retail environment

Team-oriented culture

Job summary

GEARYS Beverly Hills is seeking a Customer Service Specialist to ensure a seamless experience for clients in person, online, and by phone or email. You will handle orders, returns, back orders, complaints, and damage claims while maintaining accuracy and high service standards.

You will coordinate with sales, buying, IT, and marketing teams, support engraving and delivery scheduling, track packages, and assist other departments when needed.

Responsibilities

• Manage orders, returns, back orders, complaints, damage claims and related inquiries across channels.
• Coordinate with sales, buying, IT, and marketing teams to ensure commitments are met and orders are paid prior to shipment.
• Maintain accurate account records, perform data-entry audits, and assist accounting as needed.
• Support engraving coordination, delivery scheduling, and logistics with vendors and carriers.
• Assist in other departments during peak times to meet customer demand.

Skills

Communication

Multitasking

Attention to detail

Self-starter

Adaptability

Collaboration

Job description

# Customer Service SpecialistCustomer service in 351 N Beverly Dr, Beverly Hills, CA 90210, USAFull-Time TempThis role will be temporary with the possibility of becoming full time.**About the Role:**As our Customer Service Specialist, you will play a key role in ensuring our clientele has a seamless experience in person, online, and by phone or email. You will be responsible for a variety of tasks, from handlingorders, returns, back orders, complaints, damage claims, just to name a few. Your primary goal will be to maintain a level of efficiency and accuracy to meet client expectations and uphold the exceptional standards of GEARYS Beverly Hills.**What You Will Do:*** Work with multiple operating systems to manage incoming, outgoing orders and point of sale transactions.* Manage customer correspondence and ensure all communication is professional and timely. Maintain appropriate follow-through when necessary to build customer relationships.* Partner with our sales team to ensure that all commitments to clients are being met and lend back-up sales support as needed.* Assist clientele with returned merchandise and order cancelations, issuing refunds or credits based on our return policy.* Coordinate with our buying office team on back orders to maintain accurate stock levels.* Support our stockroom staff providing special handling instructions and managing the flow of merchandise from our warehouses.* Perform data entry audits to ensure all account records are accurate and up to date and partner with our accounting team as necessary.* Coordinate with our IT department to ensure that all e-commerce orders are paid in full prior to shipment.* Partner with our marketing team for timely registry updates regarding product images.* Work with our UPS representative to track missing packages and report damages to ensure we are reimbursed for the damaged or missing product.* Communicate and schedule all engraving needs with our outside vendors and inspect merchandise for accuracy upon completion.* Manage our driver's delivery schedule and order outside messenger services when appropriate.* Answer incoming switchboard calls and direct them to the correct contact person or department.* Process all incoming and outgoing mail.* Assist in other departments as needed to manage customer demand.**What We are Looking For:*** Excellent communication skills are a must. We use multiple channels to communicate with our clientele as well as our work colleagues and outside vendors.* Able to multitask and prioritize duties while maintaining accurate order fulfillment.* A keen eye for detail is essential. We strive to resolve any potential issues in house to ensure our clients have a seamless experience.* A self starter who can take the initiative to maintain a steady workflow and navigate a busy workday.* A willingness to learn and adapt to new operating systems and conditions.* Able to assist when needed during heavy traffic periods. Must be willing to help in other departments when requested to meet customer demand.* A commitment to collaboration when working with clients, sales associates and other team members or departments.* Demonstrates a positive and enthusiastic approach to upholding the exceptional standards of GEARYS Beverly Hills.**Benefits of Working at GEARYS Beverly Hills:*** Competitive compensation and benefits package.* The opportunity to work in a dynamic and fast paced luxury retail environment.* Be part of a team dedicated to delivering exceptional customer service.* Gain valuable experience in the world of luxury retail.Pay Range for this role is $23-$30 DOEGEARYS Beverly Hills first opened its doors in 1930, in its consistent current location, as a small neighborhood store that offered everything from hardware to dinnerware. Named after our founder, H.L. Geary, himself a former President of the Beverly Hills Chamber of Commerce, this little store had big potential. Over the last 95 years and now under the leadership of Thomas J. Blumenthal, GEARYS Beverly Hills has flourished becoming a well-known fixture in Beverly Hills, with an outstanding reputation for unparalleled customer service.## Explore Company Location