IT Helpdesk / Project Coordinator (MSP)

Carter Murray; Village of Great Neck (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

Carter Murray is seeking a highly organized IT Helpdesk / Project Coordinator for onsite work in Great Neck, NY. The role requires MSP experience and covers service delivery, client management, vendor coordination, and day-to-day operations.

You will wear multiple hats—from helpdesk coordination to project execution—while engaging clients and vendors to ensure timely, accurate delivery and billing alignment.

Qualifications

• 3-5+ years in a Managed Service Provider (MSP) environment.
• Experience coordinating IT support, service delivery, or technical projects.
• Strong client-facing communication skills and multitask ability.
• Experience handling multiple customers in a fast-paced setting.
• Highly organized with meticulous attention to detail.
• Ability to juggle multiple priorities and deadlines.
• Experience coordinating vendors, equipment, licensing, or subscriptions.
• Solid understanding of IT operations and helpdesk workflows.

Responsibilities

• Coordinate helpdesk operations and assist with service delivery activities.
• Serve as a liaison between clients, technical teams, and vendors.
• Coordinate technology projects, deployments, and client initiatives.
• Schedule resources and track project milestones and timelines.
• Manage hardware procurement, equipment logistics, and inventory tracking.
• Maintain software licensing, subscription renewals, and asset records.
• Assist with client onboarding and implementation activities.
• Build strong client relationships through regular communication.
• Participate in client meetings and help identify opportunities for additional services.
• Support billing accuracy through license, inventory, and account tracking.
• Coordinate field technicians and external vendors as needed.

Skills

MSP experience

Project coordination

Vendor coordination

Client-facing communication

IT operations understanding

Helpdesk workflows

Tools

ConnectWise

Autotask

Kaseya

Datto

NinjaOne

Atera

Microsoft 365

Job description

IT Helpdesk / Project Coordinator (MSP Experience Required)

Location: Great Neck, NY (Onsite)

Compensation: $100,000-$125,000 Base Salary

Experience: 3-5+ Years in a Managed Service Provider (MSP) Environment

A growing IT services organization is seeking a highly organised and client-focused IT Helpdesk / Project Coordinator to support service delivery, project execution, client management, vendor coordination, and day-to-day operational activities.

This is an excellent opportunity for someone coming from an MSP who understands how helpdesk operations work and enjoys wearing multiple hats across project coordination, customer interaction, vendor management, and business operations.

What You'll Be Doing

• Coordinate helpdesk operations and assist with service delivery activities
• Serve as a liaison between clients, technical teams, and vendors
• Coordinate technology projects, deployments, and client initiatives
• Schedule resources and track project milestones and timelines
• Manage hardware procurement, equipment logistics, and inventory tracking
• Maintain software licensing, subscription renewals, and asset records
• Assist with client onboarding and implementation activities
• Build strong client relationships through regular communication
• Participate in client meetings and help identify opportunities for additional services
• Support billing accuracy through license, inventory, and account tracking
• Coordinate field technicians and external vendors as needed

What We're Looking For

Required

• 3-5+ years of experience working for a Managed Service Provider (MSP)
• Experience coordinating IT support, service delivery, or technical projects
• Strong client-facing communication skills
• Experience working with multiple customers in a fast-paced environment
• Highly organised with strong attention to detail
• Ability to manage multiple priorities simultaneously
• Experience coordinating vendors, equipment, licensing, or subscriptions
• Strong understanding of IT operations and helpdesk workflows

Preferred

• Experience with ConnectWise, Autotask, Kaseya, Datto, NinjaOne, Atera, or similar MSP platforms
• Experience with Microsoft 365 environments
• Exposure to cybersecurity, backup, or managed services offerings
• Inventory, asset management, or procurement experience