Senior Helpdesk Technician

TVG Consulting; Burbank (CA); Hybride; USD 73 000 - 80 000; Plein temps

Avantages offerts par ce poste

Hybrid work setup

Full medical insurance

Vision insurance

Paid vacation

401k

Résumé du poste

TVG Consulting, based in Burbank, CA, seeks a Senior Helpdesk Technician to strengthen its IT operations. The role requires MSP background, Office 365 admin skills, Windows Server/Desktop, VMware, and firewall know-how.

A strong emphasis on customer service, teamwork, and meticulous documentation is essential. The position offers hybrid work with onsite support as needed, a starting salary of $73,000–$80,000, full medical/vision, vacation, and a path toward a 401(k) plan.

Qualifications

• 5–8 years in a similar MSP role.
• Proficiency in Office 365 administration.
• Experience with Windows Server OS and Desktop setup and networking.
• Comfort with MAC OS environments.
• Solid VMware experience.
• Familiarity with MSP tool stacks and security appliances (SonicWall, Fortinet).
• Excellent customer service and teamwork with strong documentation habits.

Connaissances

MSP experience

Office 365 administration

MAC OS

Troubleshooting

Customer service

Documentation

Outils

Windows Server

Windows Desktop

VMware

SonicWall

Fortinet

MSP tool stacks

Description du poste

About the job Senior Helpdesk Technician

Do you thrive in the field of IT, solving complex problems, and ensuring seamless tech operations? If so, we have an opportunity for you.

Our Managed Service Provider (MSP) company is looking for a seasoned Senior Helpdesk Technician to strengthen our team of professionals. We're based in the heart of Burbank, CA, and we value local talent to contribute to our ongoing success.

Job Requirements:

MSP Experience: Prior work in an MSP environment is essential for understanding our unique, fast-paced setting.

Office 365 administration: Proficiency in this area is required, as it forms a critical part of our service portfolio.

Windows Server & Desktop: We need a candidate more than comfortable with this platform, with a track record to back it up. Windows Server OS, Desktop setup, networking andadministration skills required.Also a guru at OUTLOOK is preferred.

MAC OS: We need a candidate comfortable with this platform, with a track record to back it up.

VMWare: Our operations require solid experience with VMWare.

MSP tool stacks: Familiarity with key MSP tools is non-negotiable for this role.

Firewalls: Particularly SonicWall and Fortinet. We count on our helpdesk to maintain robust defenses for our clients' systems.

Location and Mobility: Candidates should live near Burbank, CA, and have reliable transportation for occasional onsite support.

Customer Service and Teamwork: Outstanding phone-based customer service and a commitment to teamwork are vital for success in this role.

Troubleshooting & Documentation: This role requires strong troubleshooting skills, a relentless approach to task completion, and rigorous attention to detail in documenting all actions taken.

MUST HAVE: Trust that you are going to fix the issues. No second guesses. You'll ask if you have questions. Just an honest and straight forward approach. Someone we can trust to be there and get the job done quickly and cleanly.

Experience:

Candidates should have a minimum of 5-8 years in a similar MSP role and an ongoing commitment to professional development.

What we offer:

• A hybrid work setup, blending remote work with occasional onsite assistance.
• A supportive, team-oriented environment that promotes personal and professional growth.
• A competitive starting salary of $73,000 to $80,000with the potential for bonuses and raises.
• A comprehensive benefits package, including full medical, vision, vacation, and an opportunity to contribute to a 401k.

Eligibility to work in the USA is required.