Project Coordinator

Aqueity; Downers Grove (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Performance-based bonuses

Collaborative work culture

Professional growth opportunities

Job summary

Aqueity is seeking an IT Project Coordinator to assist the projects team in coordinating, scheduling, and administering IT initiatives for clients. Candidates should have strong urgency, professionalism, communication, and organizational skills to work with internal teams and clients.

The role involves coordinating multiple client projects, maintaining ConnectWise records, and ensuring on-time delivery while managing risks and changes in a fast-paced MSP environment.

Qualifications

• Associate degree or equivalent professional experience required.
• Minimum 2 years in a Project Coordinator/Administrator role.
• Experience managing multiple projects in fast-paced environments.
• Experience handling client relationships in a B2B setting.
• Ability to juggle many tasks and meet deadlines.
• Excellent verbal and written communication across audiences.

Responsibilities

• Coordinate client projects from initiation to completion, tracking milestones, timelines, budgets, and deliverables across concurrent engagements.
• Serve as primary client contact, communicating status, risks, and scheduling changes; escalate complex issues as needed.
• Own scheduling and staffing of recurring client onsite visits, ensuring skilled resources and alignment with client contacts.
• Create and maintain projects within ConnectWise with accurate lifecycle records.
• Facilitate issue resolution between internal teams and clients.
• Coordinate with third-party vendors throughout project delivery.
• Collaborate with procurement to align hardware and software delivery with project schedules.
• Monitor scope and flag change orders; ensure established process is followed.
• Coordinate cross-departmental communication around milestones to keep teams aligned.
• Ensure project time is logged correctly for billing; maintain documentation and notes.
• Conduct post-project reviews and document lessons learned.

Skills

Communication

Organization

Time management

Problem solving

Education

Associate degree / equivalent experience

Tools

ConnectWise

Job description

A queity is looking for an IT Project Coordinator who will be responsible for assisting the projects team in coordinating, scheduling, and administering IT-related initiatives for clients. Requires a high level of urgency, professionalism, excellent communication and organizational skills, and the ability to interact effectively with internal teams and clients.

RESPONSIBILITIES:

• Coordinate client projects from initiation through completion, tracking milestones, timelines, budgets, and deliverables across multiple concurrent engagements, supporting appropriate resource assignment throughout
• Serve as the primary point of contact for clients throughout project delivery, proactively communicating status, risks, and scheduling changes and escalating complex or sensitive issues as appropriate
• Own the scheduling and staffing of recurring client onsite visits, ensuring appropriately skilled resources are assigned and coordinating with client contacts to keep visits on schedule and manage changes
• Create and maintain projects within ConnectWise, ensuring accurate and up-to-date records throughout the project lifecycle
• Facilitate issue resolution between internal teams and clients as needed
• Coordinate with third-party vendors as needed throughout project delivery
• Liaise with the procurement team to align hardware and software delivery timelines with project schedules
• Monitor project scope and flag change order requirements, ensuring the established process is followed through to completion
• Coordinate cross-departmental communication around key project milestones to ensure internal teams are aligned and prepared
• Ensure project time is logged accurately and against the correct project for billing purposes
• Maintain accurate project documentation, meeting notes, action items, and implementation records
• Conduct post-project reviews and document lessons learned

EDUCATION & EXPERIENCE

• Associate degree in Business, Information Technology, Project Management, or a related field, or equivalent professional experience
• Minimum of 2 years of experience in a Project Coordinator, Project Administrator, or similar role
• Experience managing multiple concurrent projects in a fast-paced environment
• Experience managing professional client relationships in a business-to-business environment
• Ability to manage and prioritize a high volume of concurrent responsibilities without missing deadlines or deliverables
• Excellent verbal and written communication skills with the ability to adapt across audiences, from clients to internal technical teams
• Ability to build and maintain professional client relationships
• Sound problem-solving skills with the ability to exercise independent judgment in unstructured or fast-moving situations
• Meticulous attention to detail

PREFERRED:

• Working knowledge of IT infrastructure concepts and common project types, including network infrastructure, cloud migrations, and client onboarding
• Experience with ConnectWise or a similar PSA platform
• Experience working for a Managed Services Provider (MSP) or IT consulting firm

What We Offer

• Competitive salary based on experience
• Health, dental, and vision insurance
• Performance-based bonuses and incentives
• Supportive and collaborative work culture
• Professional growth and advancement opportunities

Salary Range: $45,000 - $60,000