IT Helpdesk Analyst - Frontline Tech Support & Remote Fixes

Timber Products Co.; Springfield (OR); On-site; USD 52,000 - 66,000; Full time

Job summary

Timber Products Co. in Oregon is seeking an IT Helpdesk Support Analyst to provide first-level end-user support for desktops, printers, phones, and handheld devices across all facilities.

The role emphasizes courteous, timely assistance and accurate ticket logging in a Windows environment. The responsibilities include diagnosing and resolving hardware and software issues, coordinating with IT staff for complex queries, remote support, desk-side visits, and supporting inventory hardware.

Qualifications

• Experience in desktop support or helpdesk role.
• Strong verbal and written communication with users and teams.
• Ability to diagnose and troubleshoot system issues.
• Flexible and capable of handling a variety of tasks.

Responsibilities

• Diagnose, troubleshoot, and resolve end-user hardware and software issues.
• Provide first-level IT support for desktops, printers, phones, and handheld devices.
• Log and track helpdesk tickets in a Windows environment; escalate as needed.
• Provide desk-side and remote support; coordinate with IT staff for complex queries.
• Participate in on-call rotation and assist with provisioning and inventory tasks.

Skills

Desktop support

Helpdesk experience

Communication skills

Problem solving

Job description

Timber Products Co. in Oregon is seeking an IT Helpdesk Support Analyst to provide first-level end-user support for desktops, printers, phones, and handheld devices across all facilities.

The role emphasizes courteous, timely assistance and accurate ticket logging in a Windows environment. The responsibilities include diagnosing and resolving hardware and software issues, coordinating with IT staff for complex queries, remote support, desk-side visits, and supporting inventory hardware.