IT Technical Support

A.N. Deringer, Inc; St. Albans (VT); Hybrid; USD 28,929 - 38,572; Full time

Benefits offered by this job

Comprehensive health plans

Dental and vision plans

Generous paid time off

Flexible work environment

Job summary

A.N. Deringer, Inc is seeking an IT support professional for a hybrid role based in St. Albans, Vermont. This position involves providing help desk support, managing IT inventory, and maintaining desktop systems. Candidates should possess at least 2 years of IT support experience and familiarity with Microsoft Office. Compensation ranges from $21 to $28 per hour, and the company offers a comprehensive benefits package including health, dental, and vision plans, as well as generous paid time off.

Qualifications

• 2+ years of IT support experience required.
• Experience providing support for Microsoft Office Suite essential.
• Knowledge of network monitoring and diagnostic tools is necessary.

Responsibilities

• Monitor and maintain desktop systems, printers, and other peripheral devices.
• Provide help desk support and technical assistance to users.
• Build and maintain images for PCs and laptops.
• Set up all new PCs and configure hardware and software.
• Deliver remote and on-site technical support for devices.
• Review audit and security logs for compliance purposes.
• Ensure PC patching is maintained.
• Confirm backups are up-to-date.
• Track IT equipment inventory and necessary parts.

Skills

IT support experience

Microsoft Office Suite support

Network monitoring and diagnostic tools

Education

Associate's degree in Personal Computing

Job description

Hybrid Monday-Friday 8:00 AM-5:00 PM position with mandatory on call rotation. Candidates must be present on-site for at least three days a week. This position offers help desk support and technical assistance to system users, including installation, testing, and maintenance of computer software, hardware, data networks, telecommunications devices, and peripheral equipment.

Job Responsibilities

• Monitors and maintains desktop systems, printers, and other peripheral devices.
• Provides help desk support and technical assistance to users, escalating issues when necessary.
• Builds and maintains current images for PCs and laptops.
• Responsible for setting up all new PCs, configuring hardware, loading software, shipping to remote users, and assisting with onboarding on day one.
• Monitors and delivers both remote and on-site technical support for hardware, software, and mobile devices.
• Reviews audit and security logs for compliance and security purposes.
• Ensures PC patching is maintained at recommended support levels.
• Reviews backups to confirm they are up-to-date.
• Collects and tracks IT equipment inventory, including desktops, laptops, mobile devices, and necessary parts and materials for repairs.

Required Qualifications

• 2+ years of IT support experience.
• Experience providing support for Microsoft Office Suite.
• Knowledge in using network monitoring and diagnostic tools.
• Familiarity with working alongside an IT assets management solution.

Preferred Qualifications

• Associate's degree in Personal Computing.

The hourly compensation for this position ranges from $21.00 to $28.00, depending on experience and education.

Benefits

A.N. Deringer offers comprehensive health, dental, and vision plans, generous paid time off including holidays, and flexible work environment to promote work–life balance.

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.