IT Helpdesk & Network Support Technician
ADP, Inc.
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Job summary
M&D in Southlake, TX is seeking a Helpdesk Support Technician to implement, organize, and troubleshoot network systems, software, hardware, and related protocols. The role targets candidates with strong customer service and technical acumen in a collaborative IT team.
The position supports onboarding/offboarding, knowledge-base development, and proactive monitoring of systems and alerts. Occasional travel to set up technology at new locations is possible.
Qualifications
- Bachelor’s degree in Computer Science, MIS, or a related field.
- Excellent interpersonal and customer service skills.
- Strong analytical and problem-solving abilities.
- Excellent organizational skills and attention to detail.
- Ability to multi-task in a fast-paced environment as part of the IT Team.
- 3-5 years of LAN/WAN and endpoint tech experience with multiple OS.
- A+ and/or Network+ certifications preferred.
- Strong knowledge of Microsoft 365/Entra Administration.
Responsibilities
- Assist in managing the Helpdesk inbox and ticketing procedures for internal customers.
- Assist in onboarding/offboarding of users across network resources.
- Draft checklists, support processes, and knowledge base docs.
- Monitor network systems and alerts to ensure optimal function.
- Assist in setup and configuration at existing or new locations (travel may be required).
- Perform other duties as assigned by supervisor.
Skills
Education
Tools
Job description
M&D in Southlake, TX is seeking a Helpdesk Support Technician to implement, organize, and troubleshoot network systems, software, hardware, and related protocols. The role targets candidates with strong customer service and technical acumen in a collaborative IT team.
The position supports onboarding/offboarding, knowledge-base development, and proactive monitoring of systems and alerts. Occasional travel to set up technology at new locations is possible.
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