Academic IT Help Desk Specialist

Mississippi State University; Starkville (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Mississippi State University in Starkville, MS seeks an IT Service Desk professional to provide comprehensive tech support for campus online services in an academic setting. You will assist faculty, staff, and students with IT problems and help integrate various information systems.

Responsibilities include ticket management, software distribution, password resets, and front-line user support. A focus on customer service, communication, and adaptability is essential for success.

Qualifications

• High school diploma or equivalent and two years’ customer service in a Call Center/Service Center.
• Basic computer skills with general knowledge of desktop software.
• Excellent interpersonal and written communication skills.

Responsibilities

• Provide courteous, welcoming service at the ITS Service Desk and assist clients.
• Manage tickets in ITSM software, direct tickets, and document resolutions.
• Distribute and return ITS licensed software as requested.
• Offer front-line support for internet, wireless, and email setup, and password resets.
• Provide ITS Service Desk phone support via the ACD system.
• Assist Campus Card office during peak periods with card issuance.
• Follow up with clients by phone or email as needed.
• Provide training on university IT data/voice systems and usage guidance.
• Stay current on academic IT issues and communicate impacts to users.
• Perform related duties as assigned.

Skills

Customer service

Communication

Troubleshooting

Desktop software

Teaching others

Learn new technologies

Phone support

Education

High school diploma or equivalent

Job description

Mississippi State University in Starkville, MS seeks an IT Service Desk professional to provide comprehensive tech support for campus online services in an academic setting. You will assist faculty, staff, and students with IT problems and help integrate various information systems.

Responsibilities include ticket management, software distribution, password resets, and front-line user support. A focus on customer service, communication, and adaptability is essential for success.