LMS Trainer & Educational Tech Specialist

Wake Technical Community College; Raleigh (NC); On-site; USD 40,000 - 50,000; Full time

Job summary

A community college in North Carolina is seeking a technology support specialist who will provide training on the college's learning management system (LMS) and offer ongoing helpdesk support for faculty and students. The role requires a bachelor's degree in a technology-related field and one year of support experience. Ideal candidates will have advanced knowledge of Microsoft products and excellent communication skills to effectively assist a diverse user population.

Qualifications

• Bachelor's degree in a technology related field or equivalent combination of education and experience.
• One year of technology/helpdesk support experience.

Responsibilities

• Provides LMS training and workshops on various eLearning technologies.
• Provides training and support for web conferencing tools.
• Provides LMS helpdesk support for faculty and students.
• Assists in managing content in the Academic Tech Toolkit.
• Monitors developments in emerging technologies for potential implementation.

Skills

Advanced knowledge of Microsoft Products

Proficient in Blackboard or equivalent LMS

Excellent communication skills

Project management skills

Organizational skills

Time management skills

Understanding of web accessibility for individuals with disabilities

Ability to communicate complex technical matters

Ability to work under time constraints

Ability to work with diverse populations

Education

Bachelor's degree in a technology related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Blackboard

Job description

A community college in North Carolina is seeking a technology support specialist who will provide training on the college's learning management system (LMS) and offer ongoing helpdesk support for faculty and students. The role requires a bachelor's degree in a technology-related field and one year of support experience. Ideal candidates will have advanced knowledge of Microsoft products and excellent communication skills to effectively assist a diverse user population.