IT Helpdesk Lead: Windows, AD & Ticketing

LSU New Orleans; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

LSU New Orleans is seeking an IT Helpdesk Operations professional to provide statewide support for hardware, software, and services. You will lead documentation, train EUC staff, and manage user accounts and email on the state system.

Responsibilities include incident tracking, troubleshooting, and ensuring devices are properly configured for work tasks across multiple sites. Travel may be required.

Qualifications

• Bachelor’s degree in IT
• 1 year IT professional experience
• 1 year Windows OS experience including install, admin and troubleshooting
• Analytical with strong organizational and time-management skills
• Attention to detail with strong verbal and written communication
• Strong problem solving and troubleshooting abilities

Responsibilities

• Provide statewide installation, configuration, maintenance and support for state owned hardware and software.
• Lead in processing documentation and pursue process improvement.
• Train Coordinator 1 EUC employees and assist escalated tickets.
• Manage user accounts on local PCs, select servers, and Active Directory.
• Record service calls in a web-based tracking system and document ticket resolutions.
• Support approved mobile devices including email.
• Ensure devices are properly configured for work tasks.
• Train and assist end users as preventative maintenance.
• Assist in disaster recovery to ensure continuity of operations.
• Travel to various sites as needed.
• Identify, diagnose, and resolve network issues related to end users.
• Manage all issues handled by other IT units or external contractors.
• Manage Exchange email accounts as requested by end users.

Skills

Analytical skills

Organizational skills

Time management

Attention to detail

Communication skills

Troubleshooting

Education

Bachelor's degree

Tools

Windows operating systems

Active Directory

Remote Control software

Ticketing System software

Job description

LSU New Orleans is seeking an IT Helpdesk Operations professional to provide statewide support for hardware, software, and services. You will lead documentation, train EUC staff, and manage user accounts and email on the state system.

Responsibilities include incident tracking, troubleshooting, and ensuring devices are properly configured for work tasks across multiple sites. Travel may be required.