Statewide IT End-User Support Analyst

State of Louisiana; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

The State of Louisiana, Division of Administration/Office of Technology Services, is seeking a Technical Support Analyst for the End User Computing unit. You will be the first point of contact for end users, handle service requests, perform basic hardware/software troubleshooting, and coordinate with other teams to resolve issues statewide.

Responsibilities include password resets, account management, maintaining knowledge base, on-call rotation, and contributing to process improvements while

Qualifications

• Two years of experience in information technology or six years in any field.
• An associate's degree in information technology or a bachelor’s degree.
• Experience with a service management ticketing system is preferred.

Responsibilities

• Respond to end user requests via phone, chat, email, and ticketing system.
• Provide basic hardware, software, and application troubleshooting.
• Perform account management tasks such as password resets and user info updates.
• Coordinate with other support staff to resolve issues and improve services.
• Possibly participate in on-call rotation and contribute to knowledge base content.

Skills

IT support

Customer service

Password resets

Education

Associate's degree in information technology

Bachelor’s degree

Tools

Ticketing system

Remote support tools

Job description

The State of Louisiana, Division of Administration/Office of Technology Services, is seeking a Technical Support Analyst for the End User Computing unit. You will be the first point of contact for end users, handle service requests, perform basic hardware/software troubleshooting, and coordinate with other teams to resolve issues statewide.

Responsibilities include password resets, account management, maintaining knowledge base, on-call rotation, and contributing to process improvements while