IT Helpdesk Intern (Spring 27)

Wedgwood; Grand Rapids (MI); Presencial; USD 17.000 - 24.000; Jornada completa

Descripción de la vacante

Wedgwood is seeking an IT Intern in Grand Rapids, MI to gain hands-on experience alongside our Helpdesk Technician and IS Systems Specialist. The role focuses on user behavior, basic triage, troubleshooting, and learning configurations and cybersecurity practices.

Compensation is $15 per hour for Bachelor’s level interns. You will work closely with IT leadership, attend regular check-ins, and contribute to training materials and endpoint provisioning and decommissioning.

Formación

• Currently enrolled in an Information Technology or Computer Science program.
• Good organization and communication skills and a willingness to learn and grow professionally.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose and objectives of the agency.

Responsabilidades

• Triage incoming Helpdesk Tickets
• Create Training Materials to Educate End Users on Technical Tasks
• Provision, Deploy, and Decommission Endpoints and Track Asset Management
• Meet regularly with IT Director concerning tasks performed, jobs to be completed, and to discuss items of need or concern.
• Regular, predictable, and reliable attendance is an essential function of this position. The employee must maintain a consistent work schedule and be available during the assigned hours to perform the duties of this role.
• Complete other tasks and responsibilities as assigned.

Conocimientos

Organization

Communication

Willingness to learn

Educación

Pursuing IT/CS degree

Descripción del empleo

The IT Internship provides a wide range of both hands on and technical opportunities to grow knowledge and experience. This intern works with our Helpdesk Technician to learn user behavior, basic triage, and troubleshooting skills. Additionally, this position works closely with Wedgwood's IS Systems Specialist to understand basic configurations and good cyber security practice.

Bachelor's level internships are paid $15 hourly.

RESPONSIBILITIES:

• Triage incoming Helpdesk Tickets
• Create Training Materials to Educate End Users on Technical Tasks
• Provision, Deploy, and Decommission Endpoints and Track Asset Management
• Meet regularly with IT Director concerning tasks performed, jobs to be completed, and to discuss items of need or concern.
• Regular, predictable, and reliable attendance is an essential function of this position. The employee must maintain a consistent work schedule and be available during the assigned hours to perform the duties of this role.
• Complete other tasks and responsibilities as assigned.

QUALIFICATIONS:

• Currently enrolled in an Information Technology or Computer Science program.
• Good organization and communication skills and a willingness to learn and grow professionally.
• Subscription to the Statement of Faith of Wedgwood Christian Services and agreement with the goal, purpose and objectives of the agency.