Federal Work Study - ITS Helpdesk Specialist Student Assistant (Floyd)

Inside Higher Ed; Rome (GA); On-site; USD 13,638 - 19,424; Part time

Job summary

A college in Georgia is seeking an ITS Helpdesk Specialist Student Assistant to provide front-line support including phone calls, emails, and in-person client assistance. The position requires current enrollment in Georgia Highlands College, Pell Grant eligibility, and satisfactory academic progress. Candidates must possess excellent customer service skills and knowledge of information technology systems. The pay is $12.00 per hour for a part-time role.

Qualifications

• Must be Pell Grant eligible.
• Must be making Satisfactory Academic Progress.
• Must have an unmet need based on total cost of attendance.

Responsibilities

• Provides frontline support via telephone, email, and in-person.
• Creates tickets in the ITS Ticketing system.
• Assists with projects in the IT Services Division.

Skills

Excellent customer service skills

Knowledge of information technology systems

Knowledge of information technology best practices

Skill in problem analysis and solution implementation

Skill in oral and written communication

Education

Currently enrolled at Georgia Highlands College

Job description

Job Title: Federal Work Study - ITS Helpdesk Specialist Student Assistant (Floyd)

Location: GHC - Floyd Campus

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 230101

Job Summary

This position will provide assistance to ITS in the form of front-line support; assisting with helpdesk functions in the form of phone calls, emails, remote support, and walk-in clients.

Georgia Highlands College offers excellent opportunities for students to grow their skills while furthering their education.

Responsibilities

• Provides frontline telephone, email, web, remote and in-person client and technical support to faculty, staff, and students
• Creates tickets in ITS Ticketing system for helpdesk resolution and tracking
• Assists Client Technology Specialists with providing services to end-users
• Assists with projects within the Information Technology Services Division
• Performs related duties

Required Qualifications

• Must be currently enrolled at Georgia Highlands College
• Must be Pell Grant eligible (FAFSA)
• Must be making Satisfactory Academic Progress (SAP)
• Must have an unmet need based on total cost of attendance of student

Proposed Salary

$12.00 per hour

Optional Documents to Attach

• Resume
• Cover Letter

Knowledge, Skills, & Abilities

• Excellent customer service skills
• Knowledge of information technology systems and internal controls
• Knowledge of information technology best practices
• Skill in the analysis of problems and the development and implementation of solutions
• Skill in oral and written communication

Contact Information

For more information or questions about a job posting, please contact Human Resources by email at [e-mail]

For technical support, please contact the Shared Services Center at [phone] or [e-mail]

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check, demonstration of eligibility, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check.

Equal Employment Opportunity

Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.