Regional IT Client Support Technician - Troubleshooting Pro

NOV; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

NOV in Houston is seeking an experienced IT support specialist to provide end user PC support, coordinate installations, and troubleshoot hardware and software. You will deliver customer service to internal users, perform remote or on-site maintenance, and contribute to incident and project status reporting.

The role requires a high school diploma or GED and at least 5 years of relevant experience, with strong knowledge of Windows 10/11, Office 365, BitLocker, and security tools.

Qualifications

• High School diploma or GED or equivalent
• Minimum of 5 years relevant work experience and/or specialized training

Responsibilities

• Interact with clients on IT equipment, setup functions, and IT processes daily.
• Troubleshoot problems, resolve them, and escalate advanced IT issues to appropriate groups.
• Follow all policies, procedures, processes, and guidelines.
• Contribute to and maintain system standards and documentation of issues in the service desk system.
• Respond to service desk tickets in a timely manner.
• Deploy company computer systems and provide remote or on-site support as needed.

Skills

End user support

Troubleshooting

Customer service

Documentation

Project coordination

Education

High School diploma or GED

Tools

Windows 10/11

Office 365

BitLocker

Thycotic PAM

Two-Factor Auth

Job description

NOV in Houston is seeking an experienced IT support specialist to provide end user PC support, coordinate installations, and troubleshoot hardware and software. You will deliver customer service to internal users, perform remote or on-site maintenance, and contribute to incident and project status reporting.

The role requires a high school diploma or GED and at least 5 years of relevant experience, with strong knowledge of Windows 10/11, Office 365, BitLocker, and security tools.