Desktop Support Engineer – Windows & Office 365

Teceze; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Teceze in Houston, TX is seeking a Technical Desktop Engineer to provide frontline IT support to end users. You will diagnose hardware, software, and network issues while delivering responsive customer service.

You will handle Level 1–2 support, manage user accounts, assist with Windows and Office 365 problems, and document incidents to help prevent recurrence. A good communicator with basic networking knowledge will fit well.

Qualifications

• Experience in Help Desk or Technical Support.
• Proficient with Windows OS and Microsoft Office.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with Active Directory and user management.
• Familiar with ticketing tools such as ServiceNow or Jira.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Troubleshoot desktop, laptop, printer, and software issues.
• Resolve Windows and Office 365-related problems.
• Manage user accounts, password resets, and access requests.
• Log, track, and update tickets in the ticketing system.
• Escalate complex issues to the appropriate teams.
• Support hardware installations, upgrades, and replacements.
• Maintain documentation of incidents and resolutions.

Skills

Help Desk Experience

Windows & Office

Networking Basics

Active Directory

Ticketing Tools

Troubleshooting & Communication

Tools

ServiceNow

Jira

Job description

Teceze in Houston, TX is seeking a Technical Desktop Engineer to provide frontline IT support to end users. You will diagnose hardware, software, and network issues while delivering responsive customer service.

You will handle Level 1–2 support, manage user accounts, assist with Windows and Office 365 problems, and document incidents to help prevent recurrence. A good communicator with basic networking knowledge will fit well.