Senior Systems Analyst

Meriplex Communications; Camarillo, Northern (CA, KY); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability and life insurance

401K

PTO and holidays

Referral bonuses

Job summary

Meriplex Communications is seeking a Systems Analyst to join its Technical Assistance Center in California. You will resolve Level 1 end-user issues, follow SOPs, and deliver friendly, timely support while escalating complex problems as needed.

The role covers desktop troubleshooting, account management, AD, Microsoft 365/Azure basics, and ticket-based workflows in a fast-paced MSP environment. 24/7 shifts with growth opportunities.

Qualifications

• Proven ability to troubleshoot desktop, OS, email, printing, and connectivity issues.
• Experience navigating Active Directory to manage user accounts and groups.
• Familiarity with Microsoft 365 or Azure basics and ticket workflows.

Responsibilities

• Be the first point of contact for end users, delivering friendly, professional, and timely support.
• Troubleshoot common desktop, OS, email, printing, and connectivity issues.
• Support customer-specific applications using documented procedures.
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets).
• Navigate Active Directory to create, modify, and disable user accounts and groups.
• Provide basic Microsoft 365 and Azure support.
• Perform first-level triage for virtual server and system issues.
• Accurately document work and manage tickets using established workflows.
• Follow SOPs while knowing when to elevate issues appropriately.
• Build trust with end users by setting clear expectations and following through.

Skills

Microsoft 365

Active Directory

TCP/IP

Networking fundamentals

Command line

OS troubleshooting

Customer service mindset

Tools

Microsoft 365

Job description

The Systems Analyst is a foundational member of Meriplex's Technical Assistance Center and reports to a TAC Manager. In this role, you'll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You'll handle a wide range of everyday IT needs—from desktop troubleshooting to account management - while knowing when to elevate more complex issues.

This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.

What You'll Do

• Be the first point of contact for end users, delivering friendly, professional, and timely support
• Troubleshoot common desktop, OS, email, printing, and connectivity issues
• Support customer-specific applications using documented procedures
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
• Navigate Active Directory to create, modify, and disable user accounts and groups
• Provide basic Microsoft 365 and Azure support
• Perform first-level triage for virtual server and system issues
• Accurately document work and manage tickets using established workflows
• Follow SOPs while knowing when to elevate issues appropriately
• Build trust with end users by setting clear expectations and following through

What We're Looking For

• Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
• Basic understanding of:
• Microsoft 365
• Active Directory
• TCP/IP and networking fundamentals
• Command line and OS troubleshooting
• Ability to communicate effectively with both technical and non-technical users
• Comfortable working in a ticket-driven environment and managing priorities
• Team-oriented, dependable, and respectful in all interactions

Preferred Experience & Certifications

• Prior MSP or service desk experience (highly encouraged)
• A+, Network+, and/or Server+ certifications
• Basic Microsoft 365 or Azure certifications
• Familiarity with ITIL concepts
• Strong written and verbal communication skills

Why Meriplex

• Supportive team environment with clear processes
• Exposure to a variety of technologies and real-world client environments
• Opportunity to grow beyond Tier 1 as your skills develop
• A company that values both technical ability and how you treat people

Work Schedule:

TAC operates 24/7 - workday and after-hours shifts available, Monday-Sunday. Travel rarely required, estimated up to 0% travel.

Benefits & Compensation

Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.

Current Hourly Pay Range: $21.00 - $26.00

Physical Demands:

Sedentary Work - Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.