IT Help Desk Technician – Tier 1 Support & Onboarding

Tony Hawaii Automotive Group Llc

Waipahu (HI)

On-site

USD 45,000 - 65,000

Full time

6 days ago

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Job summary

Tony Hawaii Automotive Group Llc is seeking an IT Help Desk professional to provide Tier 1 support for hardware, software, networking, and peripherals across all locations. You will be the first point of contact for associates with technical issues and will escalate complex problems when needed.

Responsibilities include supporting Windows and Microsoft 365, account management, device setup, onboarding, and maintaining security policies.

Qualifications

Excellent verbal and written communication required.
Strong customer service orientation with multitasking ability.
Basic understanding of Windows OS, Microsoft 365, networking.
Ability to prioritize requests and meet deadlines.

Responsibilities

Answer help desk calls, emails, and support requests.
Provide first-line support for desktops, laptops, printers, mobile devices, phones.
Install, configure, and maintain hardware, software, and peripherals.
Assist with user account creation, password resets, permissions, and access requests.
Troubleshoot Windows, Microsoft 365, Outlook, Teams, and business applications.
Document, track, and monitor support requests using the ticketing system.
Escalate unresolved or complex issues to Tier 2 or IT Manager.
Assist with workstation setup and onboarding/offboarding.
Maintain inventory of IT equipment and follow IT security policies.